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botty1963
Aspiring Contributor
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Message 1 of 6

Sky on-demand

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Hi all, newbie here.

 

We moved from Sky back to BT two weeks ago for our broadband and signed up for Infinity 2. In general speed has been ok, just done a speed check and a disappointing 11mbps, but normally around 30mbps and once had 73mbps.

 

However, the first time we tried catch-up or other on-demand on Sky it is painfully slow, and I mean slow. Previously you could set a show to download, within lets say 10 to 20 seconds it would pop up and tell you it was available, and you could start watching it but now it doesn't come up at all to tell you it's available, and as an example it took me well over 2hrs to fully download a 1hr programme. It's effectively become completely unusable other than for downloading to watch the next day.

 

We have two Sky+ boxes in the house and it's the same for both of them, and they are both hard wired into the BT Hub 5 as they were previously with the Sky router.

 

Any suggestions please?

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imjolly
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Message 2 of 6

Re: Sky on-demand

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Did you turn off smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Did you split the 2 networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1


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botty1963
Aspiring Contributor
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Message 3 of 6

Re: Sky on-demand

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I'll give the first one a try although both boxes are hard wired so not sure that the second one is relevant. Many thanks for the reply.

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botty1963
Aspiring Contributor
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Message 4 of 6

Re: Sky on-demand

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Many thanks, turning off the smart setup fixed it.

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dereklj
Beginner
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Message 5 of 6

Re: Sky on-demand

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I am sick to death with the sky on demand box,

Every time we want to watch catch uo TV ETC we find that it has disconnected itself and we have to go through the rigmarol of putting in the password and it tries to find the network again "which it does with no problem" the router is only a matter of six metres away and I only have plasterboard walls as well.

If this is a sign of how technology works then Sky and BT are way behind others.

We are using Sky + HD box and also an on demand box and the router is BT Infinity.

Can't Sky and BT tech teams put there heads together to sort this problem out ?

Or are they waiting for the likes of me and the rest of the world to sort it out for them and still get paid for the jobs that they are meant to be doing ?

 

Signed off as a very p----d off customer of both Sky and BT

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Keith_Beddoe
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Message 6 of 6

Re: Sky on-demand

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@dereklj

Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 
Also try separating and renaming the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

 

Better still, connect it using an Ethernet cable or powerline adapters.