Sloooooooow broadband

[John1952]

Yes but exactly what am I looking for?

In my opinion I would want those two figures to be almost exactly the same but what what tolerance would I reasonably expect them to be the same?

I have a system up time of 6:02:51, WAN 6:01:42 and LAN1 6:02:48. I understand exactly what these are but how close should they be?

Sorry but I am simply trying to understand.

John

[john46 · Accepted solution]

no problem you need to keep an eye on the WAN connection time that needs to be continuous for the next 3/ 5 days ideally within a few minuets of each other

[John1952]

Ok John

Thanks for this will do so.

Tonight I'm back up to 7 meg would you believe and a call from BT saying that they have reset my profile and apologies too. I am grateful for this but it does concern me as it has so often in the past that the approach to problems sometimes can cause problems than they solve. If I hadn't put my foot down I would have now had to disconnect the router and plug it into the master test socket with a further disconnection in 24 hours.

I can't help but feel that sometimes BT make a simple problem hard work.

I will keep an eye on the times and once again my sincere thanks for your time.

Regards

John

[john46]

could you post the diagnostic part of the BT Speedtest for reference please

[John1952]

hello John

 Download speed achieved during the test was - 6.37 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

[imjolly]

looks good with correct profile and good download throughput

[john46]

looks ok now 😉

[John1952]

Ah, don't say that, you're only talking up problems!

Like everything while I'm happy that its sorted I would like to know why it happened and I wish BT would get their act together.

Regards to all who helped.

John

[john46]

the best advise I can give you is if you have problems in the future post back here and avoid the hassle of the help line there is a lot of help here and access to the UK based forum mod team who are a small specialist team who take personal ownership of problems until resolved and give a single point of contact