Further to this. I jsut get a call from BT level 2, the call was arranged for 12 to 12.30 and they call at 14.50 but hey its the right day!
Anyway, she says that she wants me to plug my router direct into the test socket and leave it that way for 24 hours, losing me all my internal sockets and only having one connected at the router end.
Now that would be fine, but doing this disconnects my router, yes/no, and finally after 24 hours when I replace the faceplate etc my router gets disconnected again.
Surely this flies in the face of common sense, two more router disconnections in 24 hours?????
Sorry I still fail to see the logic of all this.
I note comments from all about router disconnections but there have only been router disconnections AFTER I started having the problem and only because of BT tests etc. Prior to that the previous disconnection must have been about a month ago when I installed a new UPS.
On Thursday I come into the office, I work from home, I switch on and immediately I receive large files by email as I do most days. No problems at all. Its as fast and immediate as its always been.
5 hours later when I return to the office, its snail mail and a test tells me it 0.11meg.
Surely if the BT system needs to slow it down it wouldn't drop it from the usual 7meg to 0.1meg in one step would it?
Many thanks for the answers.
I am sorry if perhaps I'm not as IT literate as others, my engineering skills are building services ie heating, ventilation air conditioning etc.
Yes I have just told BT that I am not prepared to unscrew my faceplace and plug into the test socket for 24 hours because of this. They weren't understanding shall we say.
Can I though ask you this?
1) On the first occasion when this happened BT technical help did indeed do some "manual reset" which did get things back and running. I did not disconnect my router prior to this so can you please shed some light on why the sudden drop in speed if as you say this would indicate router disconnections which I can safely say never occurred. Note that my router is supplied via an APC UPS along with my ReadyNas and two further backup drives.
2) If a manual reset can be done when the need to wait. Why not put the customer out of his misery and do it now? Afterall if there is a problem, external perhaps, surely it will show itself again. I fail to see any benefit in asking the customer to wait.......well I suppose being the customer I wouldn't would I?
Surely a power disconnection will cause a broadband disconnection because without power etc etc. They are surely inherently linked?
Is there anywhere I can check my stats for the number of disconnections rather than a parameter which reflects action taken as a result of supposed disconnections?
Thank you again
Ok. I think I understand. I am extremely grateful for your time.
Would the stats below assist?
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