Slow 80/20 fibre broadband speeds

[Masterplan]

Could a Mod help with my slow 80/20 fibre broadband speeds please.

I ran a BT wholesale speedtest and my ip profile has been set to 20mbps recently for some reason.

1. Best Effort Test: -provides background information.

	Download Speed
	11.26 Mbps

0 Mbps

20 Mbps Max Achievable Speed

 Download speedachieved during the test was - 11.26 Mbps
 Additional Information:
 IP Profile for your line is - 20 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	9.22 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 9.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.

Thanks for your help!

[pompey1898]

I think there is a problem with the speed test again.  It gave my upload IP Profile for my download, just like yours.   BT are saying one should use its tester.

[Techwizz]

Yes, can you try running a wired test using http://www.speedtest.net, as this is more reliable than using the BTW one, at the moment.

[Masterplan]

Speedtest.net seems to give false results for me. More likely BT are whitelisted on their servers.

My speeds have been poor for sometime now. I did not complain previously as I thought BT would see there are problems at my exchange which I expect it,s due to congestion.

https://www.thinkbroadband.com/_assets/speedtest/button/1550950624730551555-mini.png

FAQ

1. Best Effort Test: -provides background information.   Download Speed   10.42 Mbps 0 Mbps 20 Mbps Max Achievable Speed  Download speedachieved during the test was - 10.42 Mbps  Additional Information:  IP Profile for your line is - 20 Mbps 2. Upstream Test: -provides background information.   Upload Speed   9.22 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 9.22Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps

[pippincp]

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

[Masterplan]

I do not use the home hub. I use a Billion 8800nl.

I,m not sure what stats you need but is below what you are asking for?

	Downstream	Upstream
Line Coding (Trellis)	On	On
SNR Margin (dB)	13.3	14.7
Attenuation (dB)	12.6	0.0
Output Power (dBm)	13.5	4.2
Attainable Rate (Kbps)	119939	26511
Rate (Kbps)	79994	19999
B (# of bytes in Mux Data Frame)	55	237
M (# of Mux Data Frames in an RS codeword)	1	1
T (# of Mux Data Frames in an OH sub-frame)	64	42
R (# of redundancy bytes in the RS codeword)	14	16
S (# of data symbols over which the RS code word spans)	0.0223	0.3781
L (# of bits transmitted in each data symbol)	25152	5374
D (interleaver depth)	1419	1
I (interleaver block size in bytes)	70	127
N (RS codeword size)	70	254
Delay (msec)	8	0
INP (DMT symbol)	3.00	0.00

[Techwizz]

Nothing wrong with those stats. The variance in speed will most likely be down to using a wireless connection or other factors such as PC speed etc.

[Masterplan]

I never use wireless connection. All speedtests are on a wired connection.

[Techwizz]

Ok, thanks for confirming. Are you noticing the drop in speed at specific times like evening?

[Masterplan]

It does slow down at peak times but does happen anytime really and I mentioned in an earlier post that I expect the problem is due to congestion.

I thought BT might have picked up the congestion issues & fixed it that,s why I did not complain about it previously.

The speeds I am getting are poor to say the least for an 80/20 connection though.