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Shug1111
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Message 1 of 51

Slow BB Connection post Noisy Line

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Hi folks, grateful for some help with my very slow BB.  Have BB Option 1, using BT Home Hub 3, desktop connected by ethernet though on internal extension.  ADSL filter OK and have ordered an accelerator.

 

Problem has been for some weeks, noticed noisy phoneline and got that sorted; engineer fixed problem between street cabinet and house (excuse non-technical language).  But very slow BB continues.

 

Speed test today was 0.5 mbps, should be 3.5mbps - this is better than it often is.

 

ADSL stats as usually requested are below

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 08:51:39
Downstream:512 Kbps
Upstream:256 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):10.3 dB / 6.0 dB
Line attenuation (Down/Up):47.5 dB / 31.5 dB
Output power (Down/Up):15.5 dBm / 12.3 dBm
FEC Events (Down/Up):132 / 106
CRC Events (Down/Up):4 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):4 / 0
Error Seconds (Local/Remote):0 / 0

 

 Very grateful for any help

 

 

 

 

 

 

 

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Guru
Guru
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Message 2 of 51

Re: Slow BB Connection post Noisy Line

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Hi,

Please can you post a BT speedtest results by running a http://speedtester.bt.com speedtest (not beta version). It should include a IP Profile.

From thoses stats it looks like your on a banded profile or stuck on 512kb old broadband connection. This could have been cause by all the work done on your line or the home hub being disconnected/ reset/ resynced a lot over a period of time.

If this is the case then it can take 3/5days till the exchange will release you from the stuck/banded profile. If it doesn't then you can come back here and we can get you in touch with the Mods.

But first can you run a bt speedtest.

Cheers
James

jac_95 | BT.com Help Site | BT Service Status
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Shug1111
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Message 3 of 51

Re: Slow BB Connection post Noisy Line

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Hi James, thank you for your quick reply.

 

Noisy line sorted on 12 Jul, and have not 'played' with Hub for 8 days so should have resyched I assume.  Might be why speed has climbed up to 0.5mbps from 0.35mbps (nuptie suggestion?).

 

Have tried the http://speedtester.bt.com on several occasions in the past.  It keeps coming up with a Test Error message as it has just done.  Tried it in both IE and Firefox, all the current version.

 

"The Performance Tester is currently unable to run a speed test for your boradband connection.  Please try again shortly, however if this problem persists, raise the issue with your service provider.

 

Is these another way of getting the IP Profile?  Is this correct from the Hub Manager: Broadband network IP address: 86.165.123.47?

 

Cheers, Hugh

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Message 4 of 51

Re: Slow BB Connection post Noisy Line

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What are your current ADSL Statistics ?

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Message 5 of 51

Re: Slow BB Connection post Noisy Line

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Just keep trying the BT speedtester and check if you have an upto date java installed.

You say your on an extension, have your tried it in the master socket or test socket?

The master socket is the best place to keep the homehub connected to as extension leads (especially cheap ones) and extension sockets can pick up a lot of internal interference.

That IP address is the public IP address for your homehub on the BT network. The internal IP address for the homehub is http://192.168.1.254 or http://bthomehub.home

Cheers,
James

Cheers,
James

jac_95 | BT.com Help Site | BT Service Status
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Shug1111
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Message 6 of 51

Re: Slow BB Connection post Noisy Line

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Keith, I think it is as below:

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 10:25:59
Downstream:512 Kbps
Upstream:256 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):10.1 dB / 6.0 dB
Line attenuation (Down/Up):47.5 dB / 31.5 dB
Output power (Down/Up):15.5 dBm / 12.3 dBm
FEC Events (Down/Up):148 / 194
CRC Events (Down/Up):4 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):4 / 0
Error Seconds (Local/Remote):

0 / 0

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Message 7 of 51

Re: Slow BB Connection post Noisy Line

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Your connection speed should be about 5312Kbs, so something is wrong.

 

At your current connection speed, the downstream margin should be greater that 10dB, so there is more than one factor in play here.

The exchange has locked you to a low connections speed because of the fault, but should upgrade that after a few days, but there is an issue somewhere, perhaps with your wiring.

 

Can you please plug the home hub into the test socket as shown in the picture below, you will need a microfilter.

Then show your ADSL stats again, so I can see if the noise margin increases.

 

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Message 8 of 51

Re: Slow BB Connection post Noisy Line

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I agree Keith, does look like the exchange has locked it to 512kb but yet again it also looks like there is more than one factor to this.

 

Would be good to compare the adsl stats from the extension cable to the adsl stats in the test socket.

 

As I have said before it is always best to connect the homehub to the master socket instead of extension cables or extension sockets as these can pick up alot of internal interferance that can cause problems.

 

Your master socket (that has a test socket) will look like one of the ones below:

mastersockettypes3.png

 

1) carefully remove the bottom removable plate to reveal a test socket found behind.

2) carefully attach a microfilter with your homehub and phone connected to it.

3) then repost the ADSL Line stats.

 

Cheers,

James


jac_95 | BT.com Help Site | BT Service Status
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Shug1111
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Message 9 of 51

Re: Slow BB Connection post Noisy Line

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Keith, thanks again.  Connected to test socket as you suggested - whoever built this house didn't think about electrical plugs anywhere near the master phone socket!

 

My stats now are better I presume but nowhere near what you suggest I should have:

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:02:34
Downstream:1,056 Kbps
Upstream:160 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):10.3 dB / 6.0 dB
Line attenuation (Down/Up):52.0 dB / 31.5 dB
Output power (Down/Up):17.1 dBm / 12.3 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):0 / 0

 

 

What does that suggest now?

 

Cheers, Hugh

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Message 10 of 51

Re: Slow BB Connection post Noisy Line

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Your speed has doubled, and there is potential for a larger increase once the exchange makes adjustments.

 

Your internal wiring is badly affecting your speed.

 

Take a look at this link first, it may help.

Bell wire fix