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nino_patel
Beginner
427 Views
Message 1 of 4

Slow BT infinity 2 Speeds

I have BT infinity 2 and on the BT website it says my line is capable of download 72-80MB/s and upload 19-20MB/s. At any time of the day on a wired connection to the home hub 4 i get the slower speeds below. Can anyone help?


  Download speedachieved during the test was - 64.26 Mbps
 For your connection, the acceptable range of speedsis 60 Mbps-66.57 Mbps .
 Additional Information:
 IP Profile for your line is - 66.57 Mbps

 Download speedachieved during the test was - 64.26 Mbps
 For your connection, the acceptable range of speedsis 60 Mbps-66.57 Mbps .
 Additional Information:
 IP Profile for your line is - 66.57 Mbps

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3 REPLIES 3
Checked2013
Expert
416 Views
Message 2 of 4

Re: Slow BT infinity 2 Speeds

Having looked at your previous post it (link below) you seem to be getting the speeds you should be:

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Slow-Infinity-Speed/m-p/880846

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nino_patel
Beginner
366 Views
Message 3 of 4

Re: Slow BT infinity 2 Speeds

Yes, that was the case but when I checked on http://www.productsandservices.bt.com/products/broadband/infinity#services-checker

 

it says 72-80MB/s is achievable. How do I get my wired speed up to this range?

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Checked2013
Expert
354 Views
Message 4 of 4

Re: Slow BT infinity 2 Speeds

Just because the online checker has now changed it's speed from when you first ordered does not mean you will now get that speed. The speed is determined by many different factors, the most common being your line length and quality

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