cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Sage
224 Views
Message 11 of 15

Re: Slow Broadband Speed

Go to solution
please keep us posted on your progress
0 Ratings
Highlighted
Aspiring Contributor
224 Views
Message 12 of 15

Re: Slow Broadband Speed

Go to solution

edited

0 Ratings
Highlighted
Distinguished Sage
221 Views
Message 13 of 15

Re: Slow Broadband Speed

Go to solution
can you please edit out the reference number for your security this is a public forum
Aspiring Contributor
190 Views
Message 14 of 15

Re: Slow Broadband Speed

Go to solution

Hi

 

Issue has now been resolved following BT Broadband engineer visit - he found the BT line connection at the pole on the road outside my property had a poor connection with high resistance - he re-connected the line and I now have much improved speed reported on the hub - see stats below:

 

DSL Connection 

Link Information
   
 
Uptime: 0 days, 0:08:48
 
Modulation: G.992.5 annex A
 
Bandwidth (Up/Down) [kbps/kbps]: 448 / 12,295
 
Data Transferred (Sent/Received) [MB/MB]: 2.11 / 21.22
 
Output Power (Up/Down) [dBm]: 12.5 / 23.0
 
Line Attenuation (Up/Down) [dB]: 16.5 / 32.5
 
SN Margin (Up/Down) [dB]: 24.0 / 6.5
 
Vendor ID (Local/Remote): TMMB / TSTC
 
Loss of Framing (Local/Remote): 0 / 0
 
Loss of Signal (Local/Remote): 19 / 0
 
Loss of Power (Local/Remote): 0 / 0
 
Loss of Link (Remote): 0
 
Error Seconds (Local/Remote): 150 / 0
 
FEC Errors (Up/Down): 157,414,081 / 0
 
CRC Errors (Up/Down): 109,204 / 20
 
HEC Errors (Up/Down): 43,585 / 18
 
Line Profile: Fast
 
 

BT  SPEEDTESTER


 Best Effort Test:  -provides background information.

 Download  Speed
 7.35 Mbps
  
0 Mbps 21 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 7.35 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 10.85 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.36 Mbps
  
0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.36Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps


 Thanks for your assistance john46

0 Ratings
Highlighted
Distinguished Sage
182 Views
Message 15 of 15

Re: Slow Broadband Speed

Go to solution
Hi glad to help any time
0 Ratings