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GMC
Beginner
225 Views
Message 1 of 4

Slow Broadband Speeds Again

Hi Guys

 

Im having slow speeds again and im unable to run a line check at the speedtester.bt.com site i get the error below.

 

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException: Cannot forward after response has been committed
	org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1078)
	org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:396)
	org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:232)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
	org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

 

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.16 logs.

 

Ive logged this with second line again which inform me its again an issue with the line.  Ive had just about everything swapped in the house the sockets the line and all works well once the exchange is worked on well for a few weeks then i get all the same issues again.  

 

Can anyone shed any light.

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3 REPLIES 3
Distinguished Sage
218 Views
Message 2 of 4

Re: Slow Broadband Speeds Again

Hi Welcome to the forum 

 

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html


also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html

Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket   Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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GMC
Beginner
212 Views
Message 3 of 4

Re: Slow Broadband Speeds Again

Hi Please find attached the ADSL stats for the router.  Strangely the phone line is currently indicating as dead with no dial tone however i stilll have internet access on the line.  The ADSL stats are below.  The low connection time was due to a line test carried out by BT earlier today.

 


ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 01:07:13
Downstream:8.653 Mbps
Upstream:591.2 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):5.6 dB / 5.1 dB
Line attenuation (Down/Up):20.9 dB / 18.0 dB
Output power (Down/Up):19.9 dBm / 12.4 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):60 / 274
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):65 / 151
Error Seconds (Local/Remote):237 / 349
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Distinguished Sage
210 Views
Message 4 of 4

Re: Slow Broadband Speeds Again

Hi you need to report the line fault to BT faults on 151 but do not mention broadband once the line fault is cleared your broadband should improve
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