I originally posted regarding slow broadband speeds on 29 December 2012 (<1Mbps). BT checked my line and made adjustments to the profile etc and I was getting over 7.15Mbps.
Since at least 1 month ago, the speed has dropped. I am now only getting just over 4Mbps.
I have raised another call with BT as well.
Can the moderator please help me again?
These are my stats below. I am connected via ethernet cable to the router and the router is connected to the test socket. There is only 1 socket in the flat. I have done a "silent test" on the line and could not hear any noise. I also 'recycled' the router tonight.
BT Speed Test
Best Effort Test: -provides background information. Download Speed 3.82 Mbps 0 Mbps 4 Mbps Max Achievable Speed
Download speedachieved during the test was - 3.82 Mbps For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps. IP Profile for your line is - 3.92 Mbps
2. Upstream Test: -provides background information. Upload Speed 0.36 Mbps 0 Mbps 0.45 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.36Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps
ADSL Line Status
Line state: Connected Connection time: 0 day, 01:08:45 Downstream: 4,443 Kbps Upstream: 445 Kbps
VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 14.9 dB / 29.1 dB Line attenuation (Down/Up): 43.0 dB / 25.1 dB Output power (Down/Up): 0.0 dBm / 12.6 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 11 / 3
you need to go back to router stats and post the rest of the errors may have to show detail
your connection time is very short is that due to manual reset or router dropping connection? your noise margin is higher than normal suggesting line noise and this is reason for lower connection speed
thanks for the replies, but I recycled my router AFTER I noticed the slow speed. It did not cause the slow speed. I recycled the router because it was one of the steps advised to do under "self-help".
Just got a ring from BT saying they have made "improvements" to my line and it should be faster. Well, it was slower, at
Ping latency: 39ms
She said that I should be getting between 3.nn and 4.nn (can't remember exactly). I told her that was wrong and that the last time BT reset my profile in December 2012 and changed the "latency type" from interleaved to fast, that I was getting 7.15Mbps.
She then said, "oh, it looks like it was capped" by BT Wholesale. She then said she would re-set it and send me a text message. I am to wait 48 hours, leave the hub on (I don't switch it off anyway) and then re-test. If not any better, respond to the text message and then they will ring me back.
I feel that if I hadn't been so persistent, I would have just been fobbed off. I have to say I am disappointed with BT customer service as they appear reluctant to help, unless pushed.
can you please repost your router stats but this time include the rest of the errors
I just tested broadband speed again after waiting since my profile was adjusted. There is no improvement despite BT saying they were resetting the profile.
Download speed Mbps: 3.82
Upload speed Mbps: 0.38
Ping latency (ms): 46.88
Below are the latest stats for the Connection:
ADSL Line Status
Line state: Connected
Connection time: 2 days, 13:09:34
Downstream: 4,443 Kbps
Upstream: 445 Kbps
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 18.3 dB / 28.2 dB
Line attenuation (Down/Up): 43.0 dB / 25.1 dB
Output power (Down/Up): 0.0 dBm / 12.6 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 1133 / 26
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 1071 / 20
Error Seconds (Local/Remote): 0 / 15
Thanks for your help.
your ip profile changes automatically when your conenction speed changes not like the previous adslmax where it could take 3+ days to catch up. your problem is your high noise margin. the mods like to see 3+ days connection time so can you repost your stats tomorrow and if conenction still stable then you could contact mods to get noise margin reset to 6db