cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Orcadian
Beginner
255 Views
Message 1 of 4

Slow Broadband Speeds

Hey, 

 

Bit of a weird one but I've been experiencing slow broadband speeds at veriying times. The BT speed checker says that my download speed is: 5.34 DOWN, 0.35 UP, 40.50 Ping which is fine. I'm happy with that but if i use an independendant speed checker site such as testmy.net i only get 1.06 DOWN, 0.27 UP. 

 

Through the day i get a download speed of about 5.2 Mbps which is awesome for the line. During the evening this drop to about 1 Mbs for no reason. I've tried everything that I can think of. For example I've switched out wires, changed routers, plugged into the test socked, disconnected all other devices ect but nothing seems to improve it or fix the issue. I ran a speed test every hour for the last 12 hours; results can be find here: http://testmy.net/compID/789863258068

 

I've phoned BT they have advised myself to disable the firewall and the Extended UPnP secrity which i have done. They told me to leave this over the next couple of days to see if it will improve. 

 

I was wondering if anyone on the fourms have ever come accross anything like this before? Any suggestions would be a huge help as its getting rather frustrating atm. 

 

Kind regards 

 

Orc 

 

 

 

 

0 Ratings
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
252 Views
Message 2 of 4

Re: Slow Broadband Speeds

Sounds like exchange congestion - good off peak and slow at peak

 

anything here for your exchange. http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Orcadian
Beginner
250 Views
Message 3 of 4

Re: Slow Broadband Speeds

There was a previous fault on the line but this was fixed but left open due to the slow speeds during the evening. I've just looked into the fault page and its changed since last time. It now shows the below; 

 

bt fault.png

 

 

 

 

Apart from that nothing is showing on the links that you submitted. 

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
239 Views
Message 4 of 4

Re: Slow Broadband Speeds

For your security please edit out the vol number



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings