We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Our BT Master Socket was fried during the recent thunder and lightning storms and after a new socket was fitted our Home Hub 4 is now showing a download speed of around 0.25 Meg - this has remained static for over four days so I have now reset the router and plugged into the test socket but with no improvement, do I still need to wait another 3 days before I can run any further tests ???? Prior to this our older master socket was giving a 12 Meg download, help!
can you post the adsl stats from your router please
Sorry for not getting back sooner but have been away from home but thanks for pointing me in the right direction, hope this information helps,
I have run a quiet line test from the test socket using an old BT 'Vanguard' corded phone and I couldn't detect any backnoise at all
Latest DSL stats from my Home Hub 4
|14:29:27, 11 Jul.||(52631.620000) DSL is up|
|14:29:26, 11 Jul.||(52630.600000) DSL noise margin: 5.90 dB upstream, 21.80 dB downstream|
|14:29:25, 11 Jul.||(52629.680000) DSL line rate: 1129 Kbps upstream, 287 Kbps downstream|
I found this STAT from the WAN log, prior to the thunder and lightning!
|12:37:00, 28 Jun.||(82641.460000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream|
Finally from the BTW performance test
1. Best Effort Test: -provides background information.
|0 Mbps||0.25 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 0.25 Mbps|
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||0.83 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.9Mbps|
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
Due to the previous disconnections you have ended up in a banded profile. You now need to maintain connection 24/7 for 3/5 days and banding should release automatically
however if you get 3+ days connection time the repost your 2 lines of stats and mods will help get you out of the banding
Hi everyone, my broadband has improved considerably with a stable connection for over 5 days now and below are the latest stats from the BTW performance test - my question is the download speed was around 12.5 Meg max. before the elements struck so I am still not quite where I should be in terms of speed, will my IP profile update again soon or does something else have to be done, many thanks
Your profile is based on your connection speed so to get higher profile you need faster connection speed. Can you post the 2 lines of stats from the router logs - is noise margin still higher than normal 6db
Hi, sorry should have checked that, this is most recent data I found in the log
|05:48:09, 16 Jul.||( 106.190000) DSL noise margin: 5.90 dB upstream, 15.00 dB downstream|
|05:48:08, 16 Jul.||( 104.960000) DSL line rate: 1160 Kbps upstream, 9204 Kbps downstream|
Your noise margin is still high so just stay connected and noise margin will continue to reduce in stages down to 6db with corresponding speed increases
Good news, that's most reassuring, just for future reference if this happens again - is resetting your router several times for a couple of days one of the WORST things to do if your broadband speed is slow when you are reconnected!!!