I have had the exact same issue for about a week now, have rang BT countless times and just had no luck whatsoever. Was supposed to get a call back yesterday and they didnt, then had a supposed "Manager" answered today and was supposed to ring back after 30 minutes, its 5 hours now and still no phone call from them, its a complete joke.
This problem has been occuring for about a week now and everytime i've rang the awful customer service of BT it hasn't been solved. I won't rant about the customer service but it has been absolutely shocking.
My internet has been disconnecting randomly and when you use the phone, it also cuts out the broaband on the router. Here are my adsl stats:
ADSL line status
|Connection time||0 days, 0:15:10|
|Noise margin (Down/Up)||10.0 dB / 6.5 dB|
|Line attenuation (Down/Up)||33.0 dB / 22.4 dB|
|Output power (Down/Up)||0.0 dBm / 12.8 dBm|
If anyone can help with this, will me massively appreciated.
Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
did you also try replacing the filter as they don't last forever
I've done all of the listed above, when I phoned BT we were told they were problems on the line, that it was a fault with a router and they are sending a new one etc, I wish we could just get a straight answer so it can be sorted as its being a complete nightmare.
Here are the BT Speedtest Results:
1. Best Effort Test: -provides background information.
|0 Kbps||1 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 956 Kbps|
For your connection, the acceptable range of speeds is 400 Kbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
|0 Kbps||832 Kbps|
Max Achievable Speed
|Upload speed achieved during the test was - 479Kbps|
Upstream Rate IP profile on your line is - 832 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
have you connected to the test socket as shown by john46?
was that after the last stats posted? if so can you post new stats please
does the broadband also disconnect when you make a call or only when you receive a call?