cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pricec7
Beginner
494 Views
Message 1 of 5

Slow Broadband following a phone line fault

Having looked on here it appears to be normal that braodband speeds can take a while to get back to speed after a fault due to being on a banded profile.  I had a fault with the phone line repaired on Friday but speeds had not recovered this evening (>3 days).  I've been in a chat with BT and they want to send out another engineer to check the broadband as opposed to the phone and I don't want them to do that if it is due to a banded profile and they will charge me for this.  They ran a line check which stopped the connection so my 3 - 5 day wait potentially has started again

 

Any help someone can offer would be greatly appreciated

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:58:34
Downstream:1,152 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):26.6 dB / 26.0 dB
Line attenuation (Down/Up):24.5 dB / 15.0 dB
Output power (Down/Up):18.8 dBm / 12.4 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):0 / 0
0 Ratings
4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
483 Views
Message 2 of 5

Re: Slow Broadband following a phone line fault

Welcome to this user forum.

 

Please read this post.

 

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

 

It will explain what happens, and what you need to do.

 

0 Ratings
pricec7
Beginner
481 Views
Message 3 of 5

Re: Slow Broadband following a phone line fault

Thanks - based on that I just need to be patient and the suggestion by BT to send out an engineer shouldn't be necessary? (or at least is premature)

0 Ratings
john46
Distinguished Sage
458 Views
Message 4 of 5

Re: Slow Broadband following a phone line fault

You do not need an engineer visit
0 Ratings
pricec7
Beginner
434 Views
Message 5 of 5

Re: Slow Broadband following a phone line fault

Thanks for confirming.  I'll monitor it for the next 10 days and add more details if it doesn't improve after that time

0 Ratings