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harriettemoos
Beginner
398 Views
Message 1 of 6

Slow Broadband for a week, out of nowhere.

Hello, for a week now the internet has been very slow and I don't know why, we haven't changed anything, it just one day began working very slowly and hasn't improved. Web pages take much longer to fully load and opening two at once is just not possible. Videos buffer alot and keep stopping. I have tried reseting the router but it didn't help, any ideas?

Ping: 38ms Download: 0.98MBPS Upload speed: 0.26 MBPS

Thanks you for any help.

 
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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Slow Broadband for a week, out of nowhere.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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harriettemoos
Beginner
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Message 3 of 6

Re: Slow Broadband for a week, out of nowhere.

Hi, I'm having a hard time posting that information as I have lost the username/password for the hub, so I can't see the advanced or troubleshooting settings. Our landline phone seems to not be working though as I can't dial anything and there's no sound. Would this be what's causing slow internet? Would a new phone help?

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harriettemoos
Beginner
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Message 4 of 6

Re: Slow Broadband for a week, out of nowhere.

bt.jpg

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john46
Distinguished Sage
346 Views
Message 5 of 6

Re: Slow Broadband for a week, out of nowhere.

have you tried connecting to the test socket ? 

 

if you have no dial tone then it is a voice line fault and it needs reporting to BT Faults on 151 with no mention of broadband in the call once the voice fault is resolved then your broadband will improve 

 

Test Socket.jpg

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Slow Broadband for a week, out of nowhere.

I would try the test socket begore buying a new phone. 



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