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newpersn
Aspiring Contributor
854 Views
Message 1 of 26

Slow Broadband.

Just moved to BT from TalkTalk, and i noticed my speed is only at 8mb. When i was with TalkTalk i had a connection of 13/14MB.

 

Is there any reason why BT have limited my speed to this?

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25 REPLIES 25
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: Slow Broadband.

Can you enter your phone number and post results. Remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

 

You are on adslmax but you previously  were on an LLU connection 



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newpersn
Aspiring Contributor
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Message 3 of 26

Re: Slow Broadband.

 Broadband.png

 

Attached, Whats the differnce between to the 2?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 26

Re: Slow Broadband.

Fixed rate line will only give 2mb but adslmax will give connection up to 8mb. That is why your connection speed is only 8mb as that is as fast as you can get from your exchange

 

Your previously were on LLU connection which is equivalent to adsl2/adsl2+ but your exchange has not been upgraded to provide the faster connection. You are getting as fast as you can get



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newpersn
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Message 5 of 26

Re: Slow Broadband.

Sounds like i should of stayed with Talktalk, 

 

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imjolly
Distinguished Sage
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Message 6 of 26

Re: Slow Broadband.

There is nothing your ISP BT Retail can do to get you any faster speed



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newpersn
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Message 7 of 26

Re: Slow Broadband.

Bit annoying honestly. Brand new housing estate and we can only get ADSL broadband 😞

Also limited to who we can go with.. 😞
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imjolly
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Message 8 of 26

Re: Slow Broadband.

There is nothing more BT can do. Was there no LLU providers on your exchange?



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Message 9 of 26

Re: Slow Broadband.

Why is BT not LLU, imjolly?

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imjolly
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Message 10 of 26

Re: Slow Broadband.

Openreach have not upgraded exchange to 21CN but another ISP can put their own equipment in the exchange and provide LLU connections. There is nothing BT Retail can do about it



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