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simong
Beginner
232 Views
Message 1 of 7

Slow Broadband

Hi I am new to the forum and have an on-going issue with my broadband speed dropping. At times it is ok (3.5 mbps) but then it will drop to it's current 800 kbps. The last time this happened it stayed low for 4  - 6 weeks then jumped up again for roughly the same period.

 

I have been reading the forum posts and have done a speed test (832 kbps) but I am not totally sure how to obtain any other info/stats which may help solve the problem.

 

Any help would be much appreciated.

 

Thanks

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
230 Views
Message 2 of 7

Re: Slow Broadband

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

test socket.jpg



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simong
Beginner
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Message 3 of 7

Re: Slow Broadband

 

These are the adsl stats:

 

Uptime: 0 days, 2:07:16

Modulation: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 832

Data Transferred (Sent/Received) [MB/MB]: 31.20 / 115.61

Output Power (Up/Down) [dBm]: 12.0 / 17.0

Line Attenuation (Up/Down) [dB]: 23.5 / 43.0

SN Margin (Up/Down) [dB]: 20.0 / 19.0

Vendor ID (Local/Remote): TMMB / P

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 2 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 2 / 0

FEC Errors (Up/Down): 0 / 7

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0

 

 

 

I have run the bt speedtest and and getting 0.8 mbps. 

 

I only have a master socket with built in adsl filter - I previouslly had an old stlye socket with plug in filter which had the same problems.

 

I have tried the quiet line test using a cordless phone (all I have) and there does appear to be some background crackling on it.

 

Thanks for the help

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Slow Broadband

if you have noise on your connection then you need to report a phone fault to 151 no mention of broadband and get tha fixed first and broadband will improve



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Distinguished Sage
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Message 5 of 7

Re: Slow Broadband

hi as has been posted report the noise to BT faults on 151 once noise is resolved your broadband will improve
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Sourav
Newbie
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Message 6 of 7

Re: Slow Broadband

Are there any exxtension sockets attached to teh main telephone socket, if yes unplug all the extensions leaving the telephone and the hub in the main socket
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Distinguished Sage
Distinguished Sage
202 Views
Message 7 of 7

Re: Slow Broadband


@Sourav wrote:
Are there any exxtension sockets attached to teh main telephone socket, if yes unplug all the extensions leaving the telephone and the hub in the main socket

as the previous post said there is only a master socket



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