cancel
Showing results for 
Search instead for 
Did you mean: 
Glosgas
Contributor
828 Views
Message 1 of 63

Slow Broadband

Go to solution

Hi,

 

Until 1700 Monday my Broadband download speed was around 15.5Mb/s. it  suddenly dropped to around 2Mb/s. and last night it was down to 1.5Mb/s. That was after  reporting a fault to BT and being informed by text that it was rectified. I have rebooted the router as suggested. 

 

I have a Netgear DGND3700 router

 

Can anyone give any advice please?

 

Thanks in advance. 

 

Steve. 

Steve.
0 Ratings
62 REPLIES 62
Distinguished Sage
Distinguished Sage
825 Views
Message 2 of 63

Re: Slow Broadband

Go to solution

can you please post the adsl stats from your netgear and also run btspeedtester not beta and post results



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Distinguished Sage
825 Views
Message 3 of 63

Re: Slow Broadband

Go to solution

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

0 Ratings
Glosgas
Contributor
802 Views
Message 4 of 63

Re: Slow Broadband

Go to solution

Hi John,

 

Sorry it's taken so long to reply.  I was at work when I started the thread.

 

Router Status
 
Hardware Version DGND3700
Firmware Version V1.0.0.17_1.0.17
GUI Language Version V1.0.0.15
 
Internet Port
MAC Address  
IP Address  
Network Type PPPoE
IP Subnet Mask 255.255.255.255
Gateway IP Address 217.32.140.72
Domain Name Server <!> 213.120.234.34 213.120.234.54
 
LAN Port
MAC Address  
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
 
Modem
ADSL Firmware Version A2pv6C035g.d23k
Modem Status connected
DownStream Connection Speed 1461 kbps
UpStream Connection Speed 147 kbps
VPI 0
VCI 38
 
Wireless Port
Region Europe
Wireless Settings (2.4GHz b/g/n)
Name (SSID)
Channel Auto (1)
Mode Up to 54 Mbps
Wireless AP On
Broadcast Name On
Wireless Isolation Off
Wireless Settings (5GHz a/n)
Name (SSID)
Channel 36
Mode Up to 54 Mbps
Wireless AP On
Broadcast Name On
Wireless Isolation Off
 
Guest Network
Wireless Settings (2.4GHz b/g/n)
Guest Profile 2
Wireless AP Off
Guest Profile 3
Wireless AP Off
Guest Profile 4
Wireless AP Off
 
Wireless Settings (5GHz a/n)
Guest Profile 2
Wireless AP Off
Guest Profile 3
Wireless AP Off
Guest Profile 4
Wireless AP Off

 

I can find several speed checkers, can you send me a link to the correct one please.

 

Regards,

 

Steve.

Steve.
0 Ratings
Distinguished Sage
Distinguished Sage
800 Views
Message 5 of 63

Re: Slow Broadband

Go to solution

your network type should be pppoA not pppoE which for cable or infinity

 

http://speedtest.btwholesale.com/

 

if you go to router status and then show statistics can you post the data please



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Glosgas
Contributor
785 Views
Message 6 of 63

Re: Slow Broadband

Go to solution

Hi,

 

Speed test results:

 

Download speed (Mbs) 1.9

Upload speed (Mbs) 1.03

Ping latency 25.00

 

Made the change:

 

Router Status
 
Hardware VersionDGND3700
Firmware VersionV1.0.0.17_1.0.17
GUI Language VersionV1.0.0.15
 
Internet Port
MAC Address 84:1B:5E:47:DC:C5
IP Address 86.152.0.158
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 217.32.140.72
Domain Name Server <!> 213.120.234.34 213.120.234.54
 
LAN Port
MAC Address 84:1B:5E:47:DC:C4
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
 
Modem
ADSL Firmware VersionA2pv6C035g.d23k
Modem Statusconnected
DownStream Connection Speed2268 kbps
UpStream Connection Speed1216 kbps
VPI0
VCI38
 
Wireless Port
RegionEurope
Wireless Settings (2.4GHz b/g/n)
Name (SSID)
ChannelAuto (11)
ModeUp to 54 Mbps
Wireless APOn
Broadcast NameOn
Wireless IsolationOff
Wireless Settings (5GHz a/n)
Name (SSID)
Channel36
ModeUp to 54 Mbps
Wireless APOn
Broadcast NameOn
Wireless IsolationOff
 
Guest Network
Wireless Settings (2.4GHz b/g/n)
Guest Profile 2
Wireless APOff
Guest Profile 3
Wireless APOff
Guest Profile 4
Wireless APOff
 
Wireless Settings (5GHz a/n)
Guest Profile 2
Wireless APOff
Guest Profile 3
Wireless APOff
Guest Profile 4
Wireless APOff
Steve.
0 Ratings
Glosgas
Contributor
784 Views
Message 7 of 63

Re: Slow Broadband

Go to solution

Hi,

 

Just to mention;

 

I checked the 'Test port' on the BT socket when the telephone line comes into the house.

Same speed there to.

 

Steve.

Steve.
0 Ratings
Glosgas
Contributor
783 Views
Message 8 of 63

Re: Slow Broadband

Go to solution

Sorry, mis-read your reply.

 

 
System Up Time <!>00:09:36<!>
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANpppoa53446400048251227700:08:57
LAN1Link Down8663755501313013--
LAN21000M00:09:26
LAN31000M00:09:26
LAN4Link Down--
WLAN b/g/n54M726250036612200:08:53
WLAN a/n54M62915406052400:08:53
ADSL LinkDownstreamUpstream
Connection Speed2268 kbps1216 kbps
Line Attenuation11.5 db4.0 db
Noise Margin18.6 db6.6 db
Steve.
0 Ratings
Distinguished Sage
778 Views
Message 9 of 63

Re: Slow Broadband

Go to solution

testsocket2.jpgit was this port you tried ?

0 Ratings
Glosgas
Contributor
773 Views
Message 10 of 63

Re: Slow Broadband

Go to solution

John,

 

That's the one.

 

I assumed(?) it would isolate a cabling fault in the house.

 

Thanks,

 

Steve.

Steve.
0 Ratings