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Beginner
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Message 1 of 8

Slow Broadband

Got BT installed 10 days ago. First 2 days my speed was 2.5mbps, since then it has stopped, well 0.1mbps. I have HH4 but here are some details. Downstream available 3.063mbps, filter built into wall socket. I had engineers out with my previous broadband,and i was able to get 2mbps. Any suggestions?
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7 REPLIES 7
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Beginner
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Message 2 of 8

Re: Slow Broadband

IP profile =0.14mbps?
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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Slow Broadband

if your profile is only 0.14mb then either your conenction has been dropping or you have been manually resetting trying to improve your conenction or both resulting in a low conenction speed and therefore low profile.

 

now you connection speed is back to 3mb+ you need to stay conencted 24/7 for 3/5 days maybe sooner and your profile will recover automatically



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Beginner
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Message 4 of 8

Re: Slow Broadband

It has been resetting itself for the last week. I will leave it for a few days to see if it picks up. Thanks.
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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Slow Broadband

if after 3+ days the connection speed is the same, profile same and no drops in conenction then post back



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Distinguished Sage
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Message 6 of 8

Re: Slow Broadband

during the first 10 days the line is in a training period and some disconnections can be expected as already posted if you can now maintain a stable connection for the next 3+ days your profile should start to improve
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Beginner
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Message 7 of 8

Re: Slow Broadband

OK so it has automatically reset the connection after 26hrs. downstream is now down to 1.3mbps but IP profile is still 0.14mbps? Downloading at 0.05mbps!!
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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Slow Broadband

You need to see out the training period and then we can see next steps


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