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tracy1210
Beginner
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Message 1 of 2

Slow Connection and High Error Rate

Noticed a problem in last couple of weeks after changing from homehub 2 to homehub 3 although that could be a coincidence.  At time the connection slows to a crawl and other times the connection seems to die and web pages time out from loading etc. 

 

I have checked the stats on the router (posted below) and have noticed a huge number of errored seconds which would explain the problems I have been experiencing.  I would be grateful if someone from BT can take a look.

 

ADSL line status

 

Line State                                                  Connected

Connection time                                          4 days 02.35:54

Downstream                                               3.117 mbps

Upstream                                                   715.8 kbps

 

ADSL Settings

 

VPI/VCI                                                      0/38

Type                                                          PPPoA

Modulation                                                  G.992.1.Annex A

Latency type                                                Fast

Noise Margin                                                2.4 dB/5.4 dB

Line attenuation (Down/Up)                           58.9 dB/36.5 dB

Output power (Down/Up)                              17.7 dBm/12.5 dBm

Loss of Framing (Local/Remote)                     0/0

Loss of Signal (Local/Remote)                        0/0

Loss of Power (Local/Remote)                        0/0

FEC Errors (Down/Up)                                   0/0

CRC Errors (Down/Up)                                  207802/8580

HEC Errors (Down/Up)                                  1351038/11137

Error Seconds (Local/Remote)                        35749/2867

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Distinguished Sage
Distinguished Sage
115 Views
Message 2 of 2

Re: Slow Connection and High Error Rate

this is a community forum where customers help customers and the only BT employees are the forum mods.

 

 

in order for the forum members to help please can you post the   adsl stats  from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester  and post the results .

 

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

Someone may then be able to offer help/assistance/suggestions to your problem



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