Noticed a problem in last couple of weeks after changing from homehub 2 to homehub 3 although that could be a coincidence. At time the connection slows to a crawl and other times the connection seems to die and web pages time out from loading etc.
I have checked the stats on the router (posted below) and have noticed a huge number of errored seconds which would explain the problems I have been experiencing. I would be grateful if someone from BT can take a look.
this is a community forum where customers help customers and the only BT employees are the forum mods.
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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