So it's probably not unreasonable to believe after a supposed fault (our line was disconnected from a junction box) leaving us with a dead phoneline (for 8 days) and an extremely slow download speed for the duration of those eight days (4k Bps) that our IP profile would raise after a few days (2 - 3?).
This has been fixed now (for two days), at least we have access to the phone. The internet connection does not seem to have recovered entirely, BT has contacted us telling us that to fix slow internet connection we should restart the Hub which funnily enough goes against every piece of advice on the matter that has been posted corresponding to this particular problem.
Previous download speed: 1.2 MBps
(before all of this accidental disconnection business and what-not)
Current download speed: 0.3 MBps
(note: even then, when downloading files it is significantly slower; 98 KBps is seemingly the average)
our IP profile is 0.5
(it must have been higher before)
Although baring in mind, neither of us, me and my mother, are particularly knowledgable about all this mojo so I decided to stop lurking and get some feedback myself.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
I can indeed confirm that there is just a "dull hum".
BT Speedtest results:
Download speed achieved during the test was - 0.37 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.5 Mbps
Upload speed achieved during the test was - 0.75Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
I retrieved these Hub stats:
are you connected to the master or better the test socket?
I cant tell, it's an extremely old model with only one socket visible, anything behind that the is inside of the wall.
is there only the master socket ( where BT line enters your home) or do you have other sockets in other rooms?
then just leave your router connected 24/7 and your noise margin should reduce and your connection speed increase in 5/7 days. if still same in 5 days then repost your adsl stats
there are quite a lot of errors and if connection starts to drop then come back and repost adsl stats sooner
your profile will increase automatically when your connection speed improves