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Drakeness
Beginner
317 Views
Message 1 of 10

Slow Download Speed & Low IP Profile

So it's probably not unreasonable to believe after a supposed fault (our line was disconnected from a junction box) leaving us with a dead phoneline (for 8 days) and an extremely slow download speed for the duration of those eight days (4k Bps) that our IP profile would raise after a few days (2 - 3?).

 

This has been fixed now (for two days), at least we have access to the phone. The internet connection does not seem to have recovered entirely, BT has contacted us telling us that to fix slow internet connection we should restart the Hub which funnily enough goes against every piece of advice on the matter that has been posted corresponding to this particular problem.

 

Previous download speed: 1.2 MBps

(before all of this accidental disconnection business and what-not)

 

 

Current download speed: 0.3 MBps 

(note: even then, when downloading files it is significantly slower; 98 KBps is seemingly the average)

 

our IP profile is 0.5

(it must have been higher before)

 

Although baring in mind, neither of us, me and my mother, are particularly knowledgable about all this mojo so I decided to stop lurking and get some feedback myself.  

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Distinguished Sage
Distinguished Sage
313 Views
Message 2 of 10

Re: Slow Download Speed & Low IP Profile

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Drakeness
Beginner
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Message 3 of 10

Re: Slow Download Speed & Low IP Profile

I can indeed confirm that there is just a "dull hum". 

 

BT Speedtest results:

 

Download speed:

 

Download speed achieved during the test was - 0.37 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.5 Mbps

 

Upload speed:

 

Upload speed achieved during the test was - 0.75Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

 

I retrieved these Hub stats:

 

Line state:Connected
Connection time:0 days, 22:05:54
Downstream:568.3 Kbps
Upstream:1000 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):33.4 dB / 9.4 dB
Line attenuation (Down/Up):37.7 dB / 21.4 dB
Output power (Down/Up):12.6 dBm / 12.7 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):2 / 12736
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 42405
Error Seconds (Local/Remote):2 / 64997
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Slow Download Speed & Low IP Profile

are you connected to the master or better the test socket?

 

 



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Drakeness
Beginner
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Message 5 of 10

Re: Slow Download Speed & Low IP Profile

I cant tell, it's an extremely old model with only one socket visible, anything behind that the is inside of the wall. 

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Slow Download Speed & Low IP Profile

is there only the master socket ( where BT line enters your home) or do you have other sockets in other rooms?



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Drakeness
Beginner
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Message 7 of 10

Re: Slow Download Speed & Low IP Profile

I'm assuming there is only the master socket from what can be observed. 

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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: Slow Download Speed & Low IP Profile

then just leave your router connected 24/7 and your noise margin should reduce and your connection speed increase in 5/7 days.  if still same in 5 days then repost your adsl stats

 

there are quite a lot of errors and if connection starts to drop then come back and repost adsl stats sooner

 

your profile will increase automatically when your connection speed improves



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Drakeness
Beginner
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Message 9 of 10

Re: Slow Download Speed & Low IP Profile

Will do and thank you very much. 

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Distinguished Sage
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Message 10 of 10

Re: Slow Download Speed & Low IP Profile

This link may explain more to you http://forumhelp.dyndns.info/speed/speed_drop.html