About 2 weeks ago my download speed dropped from over 40+ Mb to no more than 2Mb. I've tried all the usual methods, reset Hub, checked quiet line, swapped leads etc. All to no avail. I seem to be getting nowhere with the online 'help/call centre'. They report that the hub is recieving a full 70+Mb of data download, not what I'm getting though. I'm using a wired connection to the Hub on a pc, wireless is also less than 2Mb.
Line info below:
Any help gratefully recieved.
Solved! Go to Solution.
Smart Hub technical settings:
This is a list of your BT Smart Hub settings and current statistics.
Up time has been longer than this. Since the issues began the download has not exceeded 2Mb.
Thanks for the replies all.
I've ran the diagnostics again, this time with edge. Results below.
The speed is slow at all times of the day, although much worse in the evening when it can drop below 1Mb. I ran this test just before 9am (ethernet connected with virus/firewall off).
No engineer has been yet as the call centre claimed they could not send one as they do not detect a problem! Not the most useful tbh.
The further diagnostics will still not complete for some reason.
Something must have been actioned this afternoon while I was out.
My speeds are now back up to 60+Mb back to as they were a couple of weeks ago. Maybe an engineer has visited the local exchange/cabinet.
I'll monitor over the next few weeks, hopefully this is now sorted.
Thanks once again for any help offered.