Hi, I had BT broadband activated last Tuesday and have been very dissapointed with the speed I have been getting. The first 10 days have now passed and I have seen no improvement.
When I input my phone number on the BT site they say I can achieve:
Estimate download speed
Download speed range
But my download speed is nowhere near this.
I have a grey openworld box outside the property (built 2011) and can't find a master socket inside the property.
Here are my test results:
ADSL Line Status
Line state: Connected
Connection time: 0 days, 19:12:03
Downstream: 704 Kbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.4 dB / 10.0 dB
Line attenuation (Down/Up): 66.2 dB / 31.5 dB
Output power (Down/Up): 14.3 dBm / 12.5 dBm
FEC Events (Down/Up): 23261 / 548
CRC Events (Down/Up): 195 / 26
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 456 / 11
Error Seconds (Local/Remote): 125 / 28
BT PERFORMANCE TEST
Ping latency ms : 46.25
BT Performance test was done through ethernet cable.
Anything which could be causing this? I know it is not my laptop, as i was achieving speeds 10x faster with Sky last month (previous property).
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Thanks for your help. So it won't be worth calling BT customer services?
I assume it would be a similar speed for all ISP around here then?
Last question, they say I can upgrade to BT infinity with speeds of
Am i likely to achieve any where near these speeds?