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pauls01
Aspiring Contributor
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Message 11 of 21

Re: Slow Downloads

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Ok, lets see how it goes, and thanks, more help than phoning BT
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pauls01
Aspiring Contributor
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Message 12 of 21

Re: Slow Downloads

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Ok, its just reset itself?? what makes it reset itself?

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Distinguished Sage
Distinguished Sage
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Message 13 of 21

Re: Slow Downloads

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normally a noise problem with your line.  has your connection speed changed and/or noise margin increased?

 

if not check btspeedtester to see if profile changed



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pauls01
Aspiring Contributor
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Message 14 of 21

Re: Slow Downloads

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Does this show you anything compared to the other one?

Connection Information
Line stateConnected
Connection time0 days, 00:16:12
Downstream4,608 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)6.7 dB / 24.0 dB
Line attenuation (Down/Up)33.2 dB / 20.0 dB
Output power (Down/Up)7.6 dBm / 1.7 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)862 / 0
CRC Errors (Down/Up)17 / 5
HEC Errors (Down/Up)18 / 0
Error Seconds (Local/Remote)15 / 1
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Distinguished Sage
Distinguished Sage
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Message 15 of 21

Re: Slow Downloads

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your noise margin has increased and your connection speed has decreased.  your profile will still probably be 750 and correct profile now down to 4000 based on current speed.

 

normal reason is some sort of noise on your line



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pauls01
Aspiring Contributor
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Message 16 of 21

Re: Slow Downloads

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Ive done the noise test on the phone, and no noise, what now?

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Distinguished Sage
Distinguished Sage
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Message 17 of 21

Re: Slow Downloads

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check this post which has some ideas  

http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

 

if you keep having disconnections then contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951

may take a few days for mods to get back to you



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pauls01
Aspiring Contributor
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Message 18 of 21

Re: Slow Downloads

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is this showing noise improvement?

 

Connection Information
Line stateConnected
Connection time0 days, 08:26:00
Downstream4,608 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)11.4 dB / 24.0 dB
Line attenuation (Down/Up)33.2 dB / 20.0 dB
Output power (Down/Up)7.6 dBm / 1.7 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)26986 / 0
CRC Errors (Down/Up)1360 / 5
HEC Errors (Down/Up)955 / 0
Error Seconds (Local/Remote)645 / 3
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Highlighted
Distinguished Sage
Distinguished Sage
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Message 19 of 21

Re: Slow Downloads

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your connection is just the same as last night but your noise margin is almost double - have you made any changes?



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pauls01
Aspiring Contributor
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Message 20 of 21

Re: Slow Downloads

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all sorted now, one silly little wire, a fraction out of connection in the main box, thanks for your help.
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