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jackluhg
Beginner
574 Views
Message 1 of 8

Slow Fibre Speeds - dropped to 5Mbps

Hello guys

 

Recently noticed a drop in speeds with my home Broadband. Usually get around 30Mbps DS (on a FTTC line) although not the greatest it did the job, (don't think my profile is much above 45/50). 

 

Currently getting around 4-5Mbps which is a pain in the ar*e. Checked BT website and no local faults... ran one speed test and it told me 5Mbps on a Fibre line is a 'Good' speed.

 

Ran a test on the DSL checker, see below.

 

Anyone know anything I can do to get speeds back to normal?? Don't really want to spend £130 on getting an engineer out! Reset HH5, tried connecting Ethernet cable etc.. still no luck Smiley Indifferent 

 

Edit - rsz_screen_shot_2015-07-30_at_220301.png

 

Thanks in advance

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7 REPLIES 7
SuperSajuuk
Aspiring Expert
571 Views
Message 2 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

Please edit that screenshot and remove the phone number. This is a publically viewable forum and I really doubt you want people making nuisance calls to you? 😄

 

Run the following speedtester: after the first test completes, click the Further Diagnostics button, enter your phone number into the first box and then post the results of the second test here.

http://speedtest.btwholesale.com

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jackluhg
Beginner
565 Views
Message 3 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

Woops!! Thanks for the heads up.. changed and added output from the Wholesale Speed Test 🙂
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imjolly
Distinguished Sage
Distinguished Sage
559 Views
Message 4 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

If you have the hh5 can you go to troubleshooting then helpdesk and post 1-12



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SuperSajuuk
Aspiring Expert
517 Views
Message 5 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

@jackluhg We need the results of the second test, not the first one. Also, your number is still visible in the first picture.
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jackluhg
Beginner
483 Views
Message 6 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

Thanks for the help - here's the further diagnsotics results..

 

rsz_screen_shot_2015-08-01_at_135428.png

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

Can you post stats from you Router please



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john46
Distinguished Sage
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Message 8 of 8

Re: Slow Fibre Speeds - dropped to 5Mbps

posts cannot be edited after 1 hour
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