Slow Infinity Speeds!

[Masterplan]

I am currently receiving slow infinity speeds.

Below is the bt speedtest 

FAQ

1. Best Effort Test:  -provides background information.   Download Speed   3.46 Mbps 0 Mbps 53.18 Mbps Max Achievable Speed  Download speedachieved during the test was - 3.46 Mbps  For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .  Additional Information:  IP Profile for your line is - 53.18 Mbps 2. Upstream Test:  -provides background information.   Upload Speed   0.37 Mbps 0 Mbps 10 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.37Mbps  Additional Information:  Upstream Rate IP profile on your line is - 10 Mbps

This is from my home hub 6

Product name:

BT Hub 6A

Serial number:

+084316+NQ73789102

Firmware version:

SG4B1000B522

Firmware updated:

24-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 2 Hours 17 Minutes 25 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

30724 / 124325

Noise margin:

23.1 dB / 27.8 dB

Line attenuation:

13.6 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

71 MB Uploaded / 859 MB Downloaded

Any mods help please?

[Masterplan]

Just to add that I have factory reset the hub today.

[Keith_Beddoe]

Was the speedtest run using a computer connected to the home hub using an Ethernet cable, with no other devices connected to the home hub?

Which exchange are you connected to?

[imjolly]

speed is exceptionaly low  can you try running diagnostic test again with ethernet and using a different browser IE/Edge/chrome

[Masterplan]

Thanks for your help.

I,m connected to my PC via an ethernet cable. No other devices are connected when testing.

Speed is up & down while doing multiple tests. Tested on different browsers.

My exchange is Ruabon, Nr Wrexham, North Wales.

Just logged into my account to see a broadband fault raised on the 29/1/18. It is saying the fault is at BT retail servers.

I raised a fault on the 10/1/18 about the BT sports online player stuttering & freezing. I started a thread here as well but I did not get a response from BT. It still doesn,t work now & I gave up chasing it up. 

[DanielS]

Hi @Masterplan,

I've checked your exchange for you. There aren't any reported congestion issues.

Can you double check your number to make sure you are on that exchange?

You can do so here SamKnows - Telephone Exchange Search

Thanks

DanielS

[Masterplan]

Hi @DanielS,

100% certain that is my exchange.

It,s the only one in my area.

What is BT retail servers fault that is showing in my account?

[Masterplan]

Another test tonight at 8.17pm

FAQ

1. Best Effort Test:  -provides background information.   Download Speed   3.51 Mbps 0 Mbps 53.18 Mbps Max Achievable Speed  Download speedachieved during the test was - 3.51 Mbps  For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .  Additional Information:  IP Profile for your line is - 53.18 Mbps 2. Upstream Test:  -provides background information.   Upload Speed   0.33 Mbps 0 Mbps 10 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.33Mbps  Additional Information:  Upstream Rate IP profile on your line is - 10 Mbps

[Keith_Beddoe]

Do not do any more tests so that result is left on the server.

This is probably best left to a moderator to look more closely.

I will ask one to help again.

[DanielS]

It is possible that it's your exchange but from the check I ran there was nothing raised. BT Wholesale, our suppliers, are usually very good for spotting hot VLAN's or congestion. We'll need to test everything on our end to rule out everything else. We can always speak with our suppliers to see hot your VLAN, specific to your telephone number is performing. There are only 3 VLAN's for your exchange.

To get in touch with us, click on my user name and then on contact the mods. It may take us a few days to pick it up but we will do all we can to help you.

Thanks

DanielS