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Aspiring Contributor
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Message 1 of 14

Slow Internet speed, please help!!

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Hi for the past month or so I've beeing getting really poor internet speeds, I've rang BT and they did some tests and I saw some kind of improvement for a little while, but now its gone back to being slow again. Please can anyone help or suggest how I can get the speed improved or resloved totally. I used to get 5Mbps minimum anytime of the day!!

 

 See screens below

 

bttest.png

 

router.png

 

Thanks

George

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Distinguished Sage
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Message 2 of 14

Re: Slow Internet speed, please help!!

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hi one thing that you could try is change the connection type to PPP0A not 0E
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Distinguished Sage
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Message 3 of 14

Re: Slow Internet speed, please help!!

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Hi Welcome to the forums

 

Here is a basic guide to getting help from the community members done by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html

 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

once you have posted the information asked for then the community members can help you more

 

Thank You

 

This is a customer to customer self help forum the only BT presence here are the forum moderators

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Aspiring Contributor
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Message 4 of 14

Re: Slow Internet speed, please help!!

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Done all that, no improvement and 've tried taking all phones connected to the landline out, changing the adsl filter, nothing :(. what about trying a different router?

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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: Slow Internet speed, please help!!

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your conenction speed is as fast you can get on adslmax 8128 and your profile is correct for the speed.  was the btspeedtest result done today of during peak time last night as problem is download speed?  was test done using wired or wireless connection?

 

is anything shown here as a problem for your exchange http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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Aspiring Contributor
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Message 6 of 14

Re: Slow Internet speed, please help!!

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I've done tests wired and wireless, no difference and at various times in the day. morning,afternoon and evening. There are no issues with congestion or outages recently. It's bizarre!
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Distinguished Sage
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Message 7 of 14

Re: Slow Internet speed, please help!!

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without being able to see the errors on the router stats it is hard to say if the errors are causing you low download speed
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Aspiring Contributor
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Message 8 of 14

Re: Slow Internet speed, please help!!

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How do I get you that information?
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Distinguished Sage
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Message 9 of 14

Re: Slow Internet speed, please help!!

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they should be somewhere in your router management pages you are looking for the crc hec and error seconds
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Aspiring Contributor
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Message 10 of 14

Re: Slow Internet speed, please help!!

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This the only kind of log I can find. under 'security log' it doesn't mention crc hec or error sound anywhere 

 

Aug 27 14:08:57 (none) daemon.info udhcpd[348]: received DISCOVER
Aug 27 14:08:59 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.2
Aug 27 14:08:59 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 14:08:59 2012
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: check_conf_ip_assign d Mon Aug 27 14:09:03 2012
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: sending OFFER of 192.168.2.41
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: received REQUEST
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.41
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 14:09:03 2012
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: check_conf_ip_assign e Mon Aug 27 14:09:03 2012
Aug 27 14:09:03 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.41
Aug 27 14:09:28 (none) daemon.err nmbd[563]: [2012/08/27 14:09:28, 0] nmbd/nmbd_become_lmb.c:become_local_master_stage2(396)
Aug 27 14:09:28 (none) daemon.err nmbd[563]: *****
Aug 27 14:09:28 (none) daemon.err nmbd[563]:
Aug 27 14:09:28 (none) daemon.err nmbd[563]: Samba name server ROUTER is now a local master browser for workgroup WORKGROUP on subnet 192.168.2.1
Aug 27 14:09:28 (none) daemon.err nmbd[563]:
Aug 27 14:09:28 (none) daemon.err nmbd[563]: *****
Aug 27 14:09:28 (none) daemon.err nmbd[563]: [2012/08/27 14:09:28, 0] nmbd/nmbd_become_lmb.c:become_local_master_stage2(396)
Aug 27 14:09:28 (none) daemon.err nmbd[563]: *****
Aug 27 14:09:28 (none) daemon.err nmbd[563]:
Aug 27 14:09:28 (none) daemon.err nmbd[563]: Samba name server ROUTER is now a local master browser for workgroup WORKGROUP on subnet 192.168.169.1
Aug 27 14:09:28 (none) daemon.err nmbd[563]:
Aug 27 14:09:28 (none) daemon.err nmbd[563]: *****
Aug 27 14:09:28 (none) daemon.err nmbd[563]: [2012/08/27 14:09:28, 0] nmbd/nmbd_become_lmb.c:become_local_master_stage2(396)
Aug 27 14:09:28 (none) daemon.err nmbd[563]: *****
Aug 27 14:09:28 (none) daemon.err nmbd[563]:
Aug 27 14:09:28 (none) daemon.err nmbd[563]: Samba name server ROUTER is now a local master browser for workgroup WORKGROUP on subnet 192.168.5.17
Aug 27 14:09:28 (none) daemon.err nmbd[563]:
Aug 27 14:09:28 (none) daemon.err nmbd[563]: *****
Aug 27 14:10:49 (none) daemon.info udhcpd[348]: received REQUEST
Aug 27 14:10:49 (none) daemon.info udhcpd[348]: received DISCOVER
Aug 27 14:10:51 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.2
Aug 27 14:10:51 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 14:10:51 2012
Aug 27 14:10:52 (none) user.notice igmp[568]: igmp:IP_ADD_MEMBERSHIP Failed
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: check_conf_ip_assign d Mon Aug 27 14:10:53 2012
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: sending OFFER of 192.168.2.10
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: received DISCOVER
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.10
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 14:10:53 2012
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: check_conf_ip_assign d Mon Aug 27 14:10:53 2012
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: sending OFFER of 192.168.2.10
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: received REQUEST
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.10
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 14:10:53 2012
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: check_conf_ip_assign e Mon Aug 27 14:10:53 2012
Aug 27 14:10:53 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.10
Aug 27 14:10:58 (none) daemon.info udhcpd[348]: DHCPINFORM
Aug 27 14:11:27 (none) user.notice igmp[568]: igmp:IP_ADD_MEMBERSHIP Failed
Aug 27 14:18:00 (none) daemon.info dnsmasq[338]: reading /etc/hosts
Aug 27 14:18:00 (none) daemon.info dnsmasq[338]: reading /tmp/resolv.conf
Aug 27 14:18:00 (none) daemon.info dnsmasq[338]: using nameserver 213.120.234.34
Aug 27 14:18:06 (none) daemon.notice pppd[566]: PPPoE disconnected
Aug 27 14:18:06 (none) daemon.info pppd[566]: Exit.
Aug 27 14:18:06 (none) daemon.info pppd[566]: Exit.
Aug 27 14:18:13 (none) daemon.info wanstatus[607]: Internet Status: Not Connected
Aug 27 14:18:13 (none) daemon.notice pppd[4900]: PPPoE 2.4.1 started by root, uid 0
Aug 27 14:18:58 (none) daemon.info dnsmasq[338]: reading /etc/hosts
Aug 27 14:18:58 (none) daemon.info dnsmasq[338]: reading /tmp/resolv.conf
Aug 27 14:18:58 (none) daemon.info dnsmasq[338]: using nameserver 213.120.234.62
Aug 27 14:18:58 (none) daemon.info dnsmasq[338]: using nameserver 213.120.234.34
Aug 27 14:19:02 (none) daemon.info wanstatus[607]: Internet Status: Connected
Aug 27 15:02:41 (none) daemon.info udhcpd[348]: DHCPINFORM
Aug 27 15:31:16 (none) daemon.info udhcpd[348]: received DISCOVER
Aug 27 15:31:18 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.2
Aug 27 15:31:18 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 15:31:18 2012
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: check_conf_ip_assign d Mon Aug 27 15:31:20 2012
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: sending OFFER of 192.168.2.13
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: received DISCOVER
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.13
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 15:31:20 2012
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: check_conf_ip_assign d Mon Aug 27 15:31:20 2012
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: sending OFFER of 192.168.2.13
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: received REQUEST
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.13
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 15:31:20 2012
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: check_conf_ip_assign e Mon Aug 27 15:31:20 2012
Aug 27 15:31:20 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.13
Aug 27 15:34:45 (none) daemon.info udhcpd[348]: received REQUEST
Aug 27 15:34:45 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.41
Aug 27 15:34:45 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 15:34:45 2012
Aug 27 15:34:45 (none) daemon.info udhcpd[348]: check_conf_ip_assign e Mon Aug 27 15:34:45 2012
Aug 27 15:34:45 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.41
Aug 27 15:56:48 (none) daemon.info httpd[12955]: 192.168.2.10 login success
Aug 27 16:14:27 (none) daemon.info udhcpd[348]: received REQUEST
Aug 27 16:14:27 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.10
Aug 27 16:14:27 (none) daemon.info udhcpd[348]: check_conf_ip_assign s Mon Aug 27 16:14:27 2012
Aug 27 16:14:28 (none) daemon.info udhcpd[348]: check_conf_ip_assign e Mon Aug 27 16:14:28 2012
Aug 27 16:14:28 (none) daemon.info udhcpd[348]: sending ACK to 192.168.2.10

 

It's a belkin Play Router

 

http://www.shop.bt.com/products/belkin-play-wireless-nn--bt-adsl-modem-router-6P61.html

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