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Message 1 of 2

Slow Net with disconnects and high SNR

Hi there,


Over the past 4 months we have had multiple issues wih our braodband.  We have replaced out homehub and all filters in the house as well as all the tests with the test socket.  We do have noise on our line on the landline and i think we are on a slow ip profile because of the disconnects. Could i please get the SNR reset on the line or get it checked out just so i can get near to the speeds i should be getting on the line. 


Thanks in advance


Below are the stats from my router:




Line stateConnected
Connection time0 days, 0:07:21
Downstream3,296 Kbps
Upstream448 Kbps


ADSL settings
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.1 dB / 18.0 dB
Line attenuation (Down/Up)32.0 dB / 17.0 dB
Output power (Down/Up)19.8 dBm / 12.1 dBm
Loss of Framing (Local)11
Loss of Signal (Local)1
Loss of Power (Local)0
FEC Errors (Down/Up)76 / 0
CRC Errors (Down/Up)0 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)





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Distinguished Sage
Message 2 of 2

Re: Slow Net with disconnects and high SNR

Hi There is no point in you having a noise margin reset until the noise problem on your line is repaired if you can hear the the noise when connected to the test socket then you need to contact BT Faults on 151 and report the noise but do NOT mention broadband when you call once the noise problem is fixed then your broadband will start to improve
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