Hi, hopefully someone can help. We have had slow internet speeds for 2 months and have had our main port into the house replaced by an OpenReach engineer. The speed normally reached between 5-7 Mbps. I have replaced our phones as I think that has been causing the router to reset and lowering the speed that the exchange serves up to the router. I have left the router alone for >3 days in the hope that the IP Profile resets and the speed goes back up but to no avail. Any help is much appreciated.
|1. Product name:||BT Home Hub|
|2. Serial number:||+068340+NQ34247269|
|3. Firmware version:||Software version 126.96.36.199.188.8.131.52.26.1.1 (Type A) Last updated 20/10/15|
|4. Board version:||BT Hub 4A|
|5. ADSL uptime:||3 days, 10:57:49|
|6. Bandwidth:||96 / 896|
|7. Data sent/received:||476.7 MB / 7.8 GB|
|8. Broadband username:||firstname.lastname@example.org|
|9. BT Wi-fi:||No|
|10. 2.4 GHz Wireless network/SSID:||BTHub4-XP8M|
|11. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 300 Mb/s))|
|12. 2.4 GHz Wireless security:||WPA and WPA2|
|13. 2.4 GHz Wireless channel:||6|
|14. 5 GHz Wireless network/SSID:||BTHub4-XP8M|
|15. 5 GHz Wireless connections:||Enabled (802.11 a/n (up to 300 Mb/s))|
|16. 5 GHz Wireless security:||WPA2|
|17. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|19. MAC Address:||18:62:2c:34:6f:38|
|20. VPI/VCI:||0 / 38|
|21. Modulation:||G.992.1 Annex A|
|22. Latency type:||Interleaved|
|23. Software variant:||-|
|24. Boot loader:||-|
it's actually the other way round. Your speed will increase which will give you a higher profile
can you go to hub manager then troubleshooting then logs and about 3 days agouti should see 2 lines showing your connection speed and your noise margin - can you post them please
can you enter your phone number and post results. Remember to delete number. https://www.btwholesale.com/includes/adsl/main.html
Thanks for you reply. What you have requested is below:
|10:11:26, 20 Oct.||(34231.180000) DSL noise margin: 6.00 dB upstream, 6.60 dB downstream|
|10:11:26, 20 Oct.||(34231.110000) DSL line rate: 96 Kbps upstream, 896 Kbps downstream|
Telephone Number XXX on Exchange TALGARTH is served by Cabinet 1
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|ADSL Max||Up to 5||--||3.5 to 7.5||Available|
For all ADSL and WBC Fibre to the Cabinet (FTTC or WBC SOGEA) services, the stable line rate will be determined during the first 10 days of service usage.
This line does not have left in jumpers.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
stats don't look good comared to the estimated from the checker
openreach fitted a new master socket so can you try using the test socket with a new filter and connect router directly to te filter and see if that improves your connection speed. this will eliminate any problems being caused by your internal wiring any other sockets should be 'dead'
also try quiet line test dial 17070 option 2 should be quiet and best with corded phone
Thanks again, I've just had a go at your recommendations and the results are below:
After plugging the router into the test socket with a new filter the speed was unchanged (measured on a laptop connected via ethernet to the Hub):
Download speed achieved during the test was - 0.71 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Your DSL Connection Rate :7.81 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
However the hub's event log gave a higher downstream line rate despite the actual speed, as measured above, remaining the same. Also the upstream noise margin is much higher.
|10:37:31, 24 Oct.||( 364.630000) DSL noise margin: 28.00 dB upstream, 9.30 dB downstream|
|10:37:31, 24 Oct.||( 364.560000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream|
The phone line was unplugged during this but I then plugged it back in and performed a quiet line test which did not have any crackling at all. Any ideas?
by connecting to test socket your speed has gomne from .9mb to 7.8mb so there appears a problem with either the socket you were using or your internal wiring or both
the slow download speed is due to the low profile as that will change automatically but it can take 3+ days with a stable connection - no resets just leave it coonnected and wait for the change
The router has always been connected to the main socket, which was only replaced last week by an OpenReach engineer. I don't understand how the internal wiring and/or the socket could be at fault seen as all that is between the router and the test port is the new socket which plugs into the test port?
you can see for yourself the great improvement in connection speed when moving conenction to test socket so either problem with faceplate or any extension wiring connected to the front plate