I've recently moved home and I expected a slower speed going from 8mg.. down to a pathetic supposed 2mg... as of this morning using a speedtester (not BT's its broken for me) I was get 0.7m download speed, im lucky to get 80kbps download speed.
I have attached a BT Accelerator, and plugged the router into the master socket, also testing any speed increase in the test socket, also made a note that the speed doesn't increase when plugged into my laptop, directly thru an ethernet. The past two months, the exchange had two 'Outages' according to BT, and ever since, every so often, when a phone call comes in, my broadband connection will drop, and have to re-connect.. interupting my gaming..skype calls... and web design.... VERY frustrating. I changed my filter to the spare one you get with the homehub box, as I heard that should fix it...but it hasn't..I use to get 120kbps, which although extremely low speeds, was considered a good day for me! And now im lucky to breach 80kbps on downloads. Baring in mind im paying £40 a month, for an unlimited download with phone line... this is a SHOCKING service. For that price I should expect atleast 8mg... But anyway... the speed is the issue for me.
I was wondering if there is any advice to take on board. Heres my stats. Any information needed.. let me know..
ADSL line status
|Connection time||4 days, 0:26:02|
|Noise margin (Down/Up)||5.9 dB / 19.0 dB|
|Line attenuation (Down/Up)||62.0 dB / 31.5 dB|
|Output power (Down/Up)||14.1 dBm / 12.4 dBm|
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0.7mbs is the correct speed for your current connection. Your IP profile will be 750kbs
Your downstream noise margin at the time of the stats seems fine but the connection speed you are getting seems far to low for your line attentuation.
Can you please post some details of your internal setup
Type of BT socket, do you have a filtered faceplate, do you use the master socket for the router, do you have any extension sockets in place etc.
Call 17070 and Press Option 2 for the Quiet Line test and where possible use a corded phone as DECT handsets can pick up electrical interference?
I have the far left, NTE5. With the BT Accel fitted, which doesnt do much good anyway, router is plugged into the main socket, after opening up, no extensions are wired in to it, but there is a socket upstairs, being un-used. phone line was quiet other than a gentle hiss.
first test people will normally suggest is to remove the faceplate from the NTE5 and use the test socket (with a filter) for the router and phone for a few days.
In your case it should not really make a difference howveer unless the faceplate is damaged.
Oki, Ill see if it makes a difference, what could be causing the freuqent BB drop outs when someone calls in, it only happened after BT had their outages in the exchange? Any advice for me there? I already changed the filter to the spare one I had in my router box.
If I may offer my pennies worth, you may want to check out this post I wrote to another customer on a similar line length, about ways you yourself can improve your own setup and wiring. There is only so much BT Openreach will do, as there is no committment yet in law to provide broadband at all. Here is the link: http://goo.gl/ddnG2