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sburns1994
Beginner
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Message 1 of 2

Slow Speeds & Constant Dropping Out Infinity 1

Hi 

 

I signed up for BT infinity 1 in april, since then I have had nothing like the advertised speed or the advertised "britains best broadband". The connection has been poor, keeps dropping out under any load and takes hours to connect again. Ive reported the fault multiple times but they keep getting "fixed and closed" without no one contacting me to ask if the problem ha actually fixed, On my last call they are now saying that all my problems including the speed, upload speed, dropping out and connection will be fixed when they replace my Smart Hub (Highly doubt it) 

 

Would appreciate any advice the Forum and experts can give to help as this is getting beyond a joke and really not a great service. 

 

Sam

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1 REPLY 1
Webby
Distinguished Sage
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Message 2 of 2

Re: Slow Speeds & Constant Dropping Out Infinity 1

Try the new router and repost if it doesn't help.
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