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liam_wootton
Beginner
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Message 1 of 5

Slow Speeds an ip resets

Hi there i have been having problems with my internet for the past 2 months. i should be getting speeds of 2.5 mb when in getting 300kbps at a spiky rate upto 1.1mb. i have tried all the basics and been on the phone to bt for a total fo 5 hours. i had an engineer visit the other day who fitted a new socket and said the ip profile should reset in a few hours once he closes it off. 2 days later still spikey speeds. bt have done a line test again and are sending out a specialist engineer so they say in 9 days. IS this all just because my ip profile needs to be reset or is there a fault. currently my downstream on my router is 2.89 mb but speed tests @305 kbps i am trying not to reboot the router as this causes errors in the line managment. any advice or help would be great.

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Slow Speeds an ip resets

please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.

are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone

Someone may then be able to offer help/assistance/suggestions to your problem



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liam_wootton
Beginner
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Message 3 of 5

Re: Slow Speeds an ip resets

ADSL Line Status Connection Information Line state: Connected Connection time: 0 days, 17:09:34 Downstream: 2.594 Mbps Upstream: 448 Kbps ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 4.6 dB / 19.0 dB Line attenuation (Down/Up): 55.6 dB / 31.5 dB Output power (Down/Up): 18.5 dBm / 11.9 dBm FEC Events (Down/Up): 9427732 / 386 CRC Events (Down/Up): 641443 / 383 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 438584 / 325 Error Seconds (Local/Remote): 63613 / 1020

 

 

 Download speedachieved during the test was - 28 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2656 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps

 

 

 

i am connected to the main nte5  master socket with no other sockets connected.   i have a bt homehub 3 with a wired connection to my router.

 

tried changing router and cables etc

 

Thanks

 



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Distinguished Sage
Distinguished Sage
309 Views
Message 4 of 5

Re: Slow Speeds an ip resets

do you have other sockets? if so have you tried connecting to the test socket behind the detachable bottom half of the master. 

 

you have a lot of error seconds and also high crc events. your connection time is only 17hrs did the hub reset or did you rest the hub?

 

the problem is your rubbish throughput at 28 instead of about 1800.  if trying the test socket andthen running btspeedtester still gives a very low throughput then you need mod assistance http://bt.custhelp.com/app/contact_email/c/4951

could take the mods a few days to get back to you



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Community Manager
Community Manager
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Message 5 of 5

Re: Slow Speeds an ip resets

Hi liam_wootton,

I have your email here.

It looks like an engineer has been booked for this fault, and so I'll get back to you shortly with some more details via email.

Cheers,

Stephanie
Community ModeratorStephanie
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