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We recently upgraded to BT Infinity 1 and were very happy with it for the first week. We regularly achieved connection speeds of 33Mbps and downloading files even hit 4mb/s once.
Then after that it started going slower. Initially down to 27Mbps which I figured was ok since more and more users in the neighbourhood sighed up.
Lately however every night at around 9-9:30pm the speed would drop dramatically down to less than 10mbps. Usually a router reset would fix this issue and normal speeds would resume. This has happened for three nights in a row now.
I am not sure what the problem is but I am not getting the service we signed up for.
I would be grateful for your assistance in this matter and will be happy to answer any questions you may have.
enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
assuming you have hh5 go to hub manager then troubleshooting then helpdesk and post stats 1-12
run btspeedtester and when first test completes then run diagnostic test and post results - should be done with wired connection
Thanks for your repsonse. Here are the results you requested:
2. Home Hub Manager results: http://privatepaste.com/fb9644beb5
3. BT Speed Tester: Download: 27.71, Upload 6.44 (should be around 9.5), Ping: 51.13 (rather high)
Since upgrading to Infinity 1 the ping has been rather high. I used to regularly get 19ms and since I'm a gamer this is fairly important to me.
btspeedtester is first test you need to run diagnostic test which is after first test completes
if you ran the diagnostic test I would expect to see your profile which is missing if only first test is run
I would say , given your atenuation is 21.4 which should be easily good for 50-60Mbps and given your sync speed of 29Mbps with a noise margin of 6 which is bang on target, that you have a lot of noise on your line that is severely damaging your throughput.
Assuming this is a self-install of Infinity 1 I think you need to fix up your internal phone wiring to address the issue.