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Travelusa
Expert
547 Views
Message 1 of 9

Slow Speeds

Well

Just had a visit from openreach to find out why my broadband had dropped from 75 mb to 10 mb

 

 

Line ok to cab .....he found the exchange people had capped it at 10 mb

instead of contacting me just shut the line down

 

this all results from when the hub 6a got the 223e software and we got the 2 hr reboot

 

So with me trying the hub 6 then the hub 5 caused it to die

 

line now reset got to wait to resync

 

Back to Old Hub 5

 

 

 

of the TP-link which would be the best to buy to get away from the BT routers

 

 

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8 REPLIES 8
licquorice
Distinguished Sage
Distinguished Sage
543 Views
Message 2 of 9

Re: Slow Speeds

Depends on your budget and requirements. The VR600 is a reasonably priced middle specced device.

 

@prinknashof this parish is happy with his. I have the TD-W9980 but would no longer recommend it as it is getting a bit long in the tooth and there is doubt over IPv6 firmware availability

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prinknash
Expert
526 Views
Message 3 of 9

Re: Slow Speeds

Yes, very happy with my VR600. I've had it running for two months now and it's done everything I've wanted it to do without requiring any attention. (Compare and contrast the behaviour of the HH6!)

 

Native IPv6 does work with devices connected to the VR600 but the implementation is a bit clunky in the current firmware. TP-Link are, however, working on new firmware to put that right.

 

p

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Travelusa
Expert
516 Views
Message 4 of 9

Re: Slow Speeds

Ok thanks

Will have a look soon after line has resynced

BT Hubs used to be good until the played with the software like the hub 6a

made it into a usless unit

 

 

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Travelusa
Expert
488 Views
Message 5 of 9

Re: Slow Speeds

I forgot to add

Was made aware that Fibre Boadband is not a friendly as the old adsl

 

where the adsl would cope with resyncs like the hib6 has been doing it would just resync no problems

 

the new Vdsl cannot cope so well it will not resynce so well that it could just keep resyncing and die

 

I have just found that out my hub 6 with the 223e started he big drop one started i tried the hub5 it kept going

 

ended up with 10mb download with 1 mb upload

 

instead of wholesale resycing as they can see what router i was using just capped it at 10mb

 

openreach eng had to ASK to wholesale reset to start the resync again

 

Not a very good system

 

everyone bllaime openreach but most of the issues are whole sale 

 

 

 

 

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Travelusa
Expert
455 Views
Message 6 of 9

Re: Slow Speeds

Hi All

 

Just managed to find out why my line was stuck at 43 mb speed

 

When the eng called to check my line he installed a new openreach face plate 5c

thought nothing of it but my speed after Wholesale capped it at 10mb due to the hib6a 223e software issues

 

broadband was reset after 10 days only got to 43 mb should be back to the max spped i had before

 

complain again to high level complaints

 

eng to call again  ....then looked at new face plate discon it and stuck router into test socket

 

after router fired up well ip profile was at 77.35

 

 

it was the new face plate

 

 

my org one that he replaced did have any issues

 

 

so beware if you have had a new 5c face plate it could affect your speeds

 

 

 

this is the router now have not seen this since the dec 6th software update

 

DSL uptime:

0 Days, 4 Hours 11 Minutes 52 Seconds

Data rate:

20.00 kbps / 80.00 kbps

Maximum data rate:

19999 / 84486

Noise margin:

15.1 / 7.3

Line attenuation:

15.9

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gg30340
Distinguished Sage
Distinguished Sage
450 Views
Message 7 of 9

Re: Slow Speeds

Be aware that you could be charged £130 for the engineer replacing the faceplate. The second one should be free under "warranty" but the first one could be charged. 

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Travelusa
Expert
444 Views
Message 8 of 9

Re: Slow Speeds

Have not replaced it just plugged into the test socket

 

awaiting high level complaints to contact me as advised them what  had done and found.

 

 

 

 

 

 

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Travelusa
Expert
416 Views
Message 9 of 9

Re: Slow Speeds

24 hrs no issues so far

 

Managed to get visit cancelled

 

will leave router in Test socket for sometime now before putting the face plate that was working back on

 

 

DSL uptime:

1 Days, 1 Hours 1 Minutes 24 Seconds

Data rate:

20.00 kbps / 80.00 kbps

Maximum data rate:

19999 / 84486

Noise margin:

15.8 / 7.6

Line attenuation:

15.9

 

 

so long as bt do not screw up any other updates like the 223e for the hub 6

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