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Alvy
Beginner
307 Views
Message 1 of 3

Slow access to specific sites

Hi all,

 

I recently became a BT Infinity customer a month and a bit ago. My experience of it has so far been quite positive, but in the last couple of weeks I have had some strange behaviour in relation to site access speed, which has varied depending on the sites being browsed.

 

For the most part the connection is quite fast, can download things relatively quickly, and latency on UK sites is good. But then I try to access any of the google services, such as google mail, calendar, search engine, and so on, and I'm left hanging for minutes at a time, with nothing much happening.

 

I have tried restarting both the route and the modem a few times over the last few days, but the problem persists. Is this a known issue with BT Infinity?

 

A quick trace route would show some packet loss going on, which I guess is part of the problem:

 

Tracing route to www.google.com [173.194.78.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.254]
  2    14 ms    14 ms    14 ms  217.32.145.131
  3    15 ms    14 ms    14 ms  217.32.145.174
  4    15 ms    15 ms    16 ms  213.120.177.10
  5    17 ms    15 ms    15 ms  217.41.168.35
  6    16 ms    15 ms    15 ms  217.41.168.107
  7    15 ms    15 ms    15 ms  109.159.249.114
  8     *       23 ms    15 ms  core1-te0-7-0-5.faraday.ukcore.bt.net [109.159.249.39]
  9    15 ms     *       15 ms  peer1-xe8-1-0.telehouse.ukcore.bt.net [109.159.254.181]
 10    16 ms    17 ms    16 ms  195.99.125.25
 11    16 ms    15 ms    16 ms  209.85.252.186
 12    16 ms    16 ms    16 ms  209.85.253.94
 13    27 ms    21 ms    21 ms  72.14.232.134
 14    60 ms    60 ms    21 ms  209.85.251.231
 15     *        *        *     Request timed out.
 16    21 ms    21 ms    21 ms  wg-in-f147.1e100.net [173.194.78.147]

Trace complete.

 

Any ideas?

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2 REPLIES 2
BuckleZ
Aspiring Expert
291 Views
Message 2 of 3

Re: Slow access to specific sites

 1  api (192.168.1.254)  5.532 ms  2.158 ms  2.092 ms
 2  217.32.142.100 (217.32.142.100)  11.833 ms  11.987 ms  12.184 ms
 3  217.32.142.142 (217.32.142.142)  11.823 ms  12.150 ms  14.230 ms
 4  213.120.163.18 (213.120.163.18)  18.480 ms  18.252 ms  18.478 ms
 5  31.55.165.55 (31.55.165.55)  20.013 ms  20.212 ms  20.334 ms
 6  31.55.165.107 (31.55.165.107)  18.619 ms  18.570 ms  18.380 ms
 7  109.159.250.114 (109.159.250.114)  18.465 ms  18.261 ms  19.200 ms
 8  109.159.250.19 (109.159.250.19)  28.582 ms  26.966 ms  28.133 ms
 9  109.159.254.134 (109.159.254.134)  43.455 ms  25.113 ms  66.991 ms
10  195.99.126.109 (195.99.126.109)  26.536 ms  30.540 ms  26.119 ms
11  209.85.252.186 (209.85.252.186)  25.912 ms  101.681 ms  115.298 ms
12  72.14.238.63 (72.14.238.63)  25.689 ms  24.858 ms  39.492 ms
13  lhr08s04-in-f2.1e100.net (173.194.41.162)  25.721 ms  25.017 ms  24.951 ms

 All fine here... From N.Ireland over Wireless

0 Ratings
sjtp
Guru
273 Views
Message 3 of 3

Re: Slow access to specific sites

Fine from here (Winchester) as well.  Service working ok and tracert normal.

 

Tracing route to wg-in-f147.1e100.net [173.194.78.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2    15 ms    15 ms    14 ms  217.32.147.100
  3    15 ms    15 ms    15 ms  217.32.147.142
  4    21 ms    20 ms    20 ms  212.140.235.138
  5    20 ms    20 ms    20 ms  217.41.169.249
  6    20 ms    20 ms    20 ms  217.41.169.109
  7    20 ms    20 ms    20 ms  acc2-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.251.223]
  8    30 ms    28 ms    31 ms  core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.251.145]
  9    28 ms    28 ms    28 ms  peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.254.122]
 10    27 ms    27 ms    27 ms  195.99.126.107
 11    28 ms    28 ms    27 ms  209.85.252.188
 12    27 ms    27 ms    27 ms  209.85.253.196
 13    34 ms    34 ms    33 ms  66.249.95.173
 14    34 ms    34 ms    34 ms  72.14.236.191
 15     *        *        *     Request timed out.
 16    34 ms    33 ms    34 ms  wg-in-f147.1e100.net [173.194.78.147]

Trace complete.

 

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