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ukbirdflu
Contributor
811 Views
Message 1 of 15

Slow adsl between 7pm to 11pm

I joined BT BB less than 1 month ago although initial speeds are very promising even at peak times, after the internet has done its 10 days stablisation, everyday like clock work, the ping will go down to approx 300 ms, and speed will be down from 6.8mb to approx 1mb download, upload seems quite stable at 350-360 kpbs.

 

Is BT slowing everybody down because of theexcessive of connections in my local exchange? Is there anything can be done to improve speeds at the said period? or is that it I have to live with it?

 

Thanks

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14 REPLIES 14
Distinguished Sage
783 Views
Message 2 of 15

Re: Slow adsl between 7pm to 11pm

Hi can you please post at least 3 BT speedtests over the next 24 hours to try and identify any possible peak time trends then if there Are any issues the posted speed tests will help the forum mods to get the problem resolved Speedtester.bt.com
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Distinguished Sage
Distinguished Sage
774 Views
Message 3 of 15

Re: Slow adsl between 7pm to 11pm

John has asked for some speed test results, in addition could you please read the instructions here 

Speed and disconnections and provide the extra information requested. Thanks

 

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ukbirdflu
Contributor
757 Views
Message 4 of 15

Re: Slow adsl between 7pm to 11pm

I have done 3 speed tests and modem stats started early hours of this morning, will finish by approx 11pm tonight when I will post all the result for evaluation. Thanks.

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arron1718
Aspiring Expert
740 Views
Message 5 of 15

Re: Slow adsl between 7pm to 11pm

check here birdflu

bt have been doing this in the north west for weeks now and still have not explained why

they say its peak hours but i dont see why everybody would suddenly start using the net at 7pm then stop at 10pm

it also wouldnt explain why my ping goes from 10 to 300
speed is not a big issue for me but the ping stops online games working
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arron1718
Aspiring Expert
723 Views
Message 6 of 15

Re: Slow adsl between 7pm to 11pm

link here

http://community.bt.com/t5/BB-Speed-Connection-Issues/Pings-in-evening/td-p/399185

 

cant seem to edit as forum is having a hissy fit

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ukbirdflu
Contributor
714 Views
Message 7 of 15

Re: Slow adsl between 7pm to 11pm

OK Here is the results for 4 tests, as you can see I cannot even use the BT connection to post this because it is basically dead, I had to borrow my neighbour's Virgin line to get access.

00:37 17.2.2012

Download speedachieved during the test was - 6.95 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

Modem Stats

Noise margin (Down/Up):    8.4 dB / 30.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.3 dBm
FEC Events (Down/Up):    0 / 1

9:08 17.2.2012

 Download speedachieved during the test was - 7.02 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

Modem:

Noise margin (Down/Up):    8.9 dB / 30.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.3 dBm
FEC Events (Down/Up):    0 / 1
CRC Events (Down/Up):    317 / 6

14:36

Download speedachieved during the test was - 6.98 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

Modem

Noise margin (Down/Up):    8.7 dB / 30.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.3 dBm
FEC Events (Down/Up):    0 / 1
CRC Events (Down/Up):    323 / 6




17:03 17.2.2012

    
Download speedachieved during the test was - 10 Kbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

Modem:

Noise margin (Down/Up):    8.8 dB / 30.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.3 dBm
FEC Events (Down/Up):    0 / 1
CRC Events (Down/Up):    331 / 6

 

2 more tests results to come later. Thanks

 

 

Please help !!

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ukbirdflu
Contributor
689 Views
Message 8 of 15

Re: Slow adsl between 7pm to 11pm

The ping just now was 528ms !!!

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Distinguished Sage
678 Views
Message 9 of 15

Re: Slow adsl between 7pm to 11pm

hi do two more during the evening please
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Highlighted
ukbirdflu
Contributor
621 Views
Message 10 of 15

Re: Slow adsl between 7pm to 11pm

I have done 3 more that concludes todays tests.

 

The speed behaviour today was somewhat different from what I experience last 2 weeks, the slow down came a lot earlier at around 5pm, and when it came as you can see from the speed test, it came with a vengence to a complete halt, as opposed to slow down, the BB was completely unusuable around 5pm and only started to recover very slowly after 6:30pm. It got back to full speed at around 8pm. So I hope something can be done.

 

 

 

 

19:32

Download speedachieved during the test was - 3.03 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps


Noise margin (Down/Up):    8.7 dB / 30.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.3 dBm
FEC Events (Down/Up):    0 / 1
CRC Events (Down/Up):    336 / 6


21:35

 Download speedachieved during the test was - 7.02 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

Noise margin (Down/Up):    8.6 dB / 29.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.5 dBm
FEC Events (Down/Up):    0 / 0
CRC Events (Down/Up):    6 / 0

23:28

 Download speedachieved during the test was - 6.87 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

Noise margin (Down/Up):    8.3 dB / 29.0 dB
Line attenuation (Down/Up):    27.4 dB / 14.0 dB
Output power (Down/Up):    19.9 dBm / 12.5 dBm
FEC Events (Down/Up):    0 / 0
CRC Events (Down/Up):    10 / 0

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