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Slow broadband after upgrading from Homehub 2 to 4

Upgraded from our old, dependable Homehub 2 a couple of moths ago. Was offered Homehub 4. Since then, with nothing else changing, we found the speed to be a lot slower, both on wired (Ethernet) connections and with wireless. We have quite a few devices connected (3 PC's, 1 AppleTV box on Ethernet and a couple of IPad 2's, Wii and couple of phones on WiFi) but didn't have a problem before. I am seriously thinking about putting my Homehub 2 back. Can anyone throw any light or give any suggestions as to why we have these speed and connection issues? TIA

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Distinguished Sage
Distinguished Sage
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Re: Slow broadband after upgrading from Homehub 2 to 4

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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