if you have a hh5 can you go to troubleshooting then helpdesk and post 1-12
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection
are you connected to test socket with filter
I would look local and find phone engineer and get him to replace the socket. they are often ex openreach engineers and will be cheaper than the £129.99 openreach will charge
***** **** what poor service from BT! This is nothing short of appalling service but Im not surprised.
It sounds like you're not even on fibre. If so, then the distance from your exchange to home will affect the max speed you'll get.
As has been suggested, Id get someone to come and check or replace your socket.
For best results, you need your modem \ router to be plugged into your main phone socket rather than an extension socket which can (but not always) causes problems.
At some time you'll have to bite the bullet and get a BT engineer out if your broadband speed is still very slow and be prepared to pay the fee. BT will ALWAYS try to make sure the fault is yours so you have to pay even if its a fault on their side (they tried to make me pay for an engineer's visit after my ADSL speed did increase as a result of changes he made).
OP says he upgraded to fibre if you read the initial post
I'm new to BT and so far I have had problems too.
Regarding your socket, don't think you would have a fire risk with telephone lines, the voltage is quite low and almost zero current, so I wouldn't worry about that.
Yes a local engineer could probably sort you out no problem, but you could always buy your own socket and fit it regardless of what BT say. Just a few pounds from Ebay, you could also get a socket with a built-in filter. There should only be 2 active wires comming in to the socket, there may be six in total, but just make a note of which wires are currently connected and where they are connected and just exchange the socket.
Just a side note, not sure if you have upgraded to fibre (you say an upgrade from 16m to 32m), but surely a BT/Openreach/Kellycommunications engineer came out to you then? They should have because they would normaly changed the socket and check the wiring anyway. Maybe you have some other type of upgrade!
Do you know how far you actually are from the local exchange?
Hope you get it sorted.
you don't normally get an engineer visit just because you upgrade to fibre. most are now self install and engineer is only required to make the connections at the street cab