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Geekyjohn
Beginner
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Message 1 of 5

Slow broadband following an exchange upgrade??

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I'm running at 1.5 megs throughput having had 7megs for many years.  In that time I was working on DSL Max+ .  On a few ocasions I had to reset the SNR when the internet had slowed and got stuck at about the same speed.

 

I think recently the Exchange was upgraded to 21cn as my testing seems to indicate this.

 

There is no apparent copper line fault so I was wondering if someone there could reset the SNR?

 

1. Product name:BT Home Hub
2. Serial number:+076272+NQ33535288
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 01/07/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 02:03:52
6. Data rate:1010 / 17276
7. Maximum data rate:1010 / 17300
8. Noise margin:6.5 / 6.0
9. Line attenuation:11.7 / 22.6
10. Signal attenuation:11.3 / 20.7
11. Data sent/received:23.2 MB / 110.6 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-ZPSJ
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-ZPSJ
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:cc:33:bb:f8:ae:68
24. VPI/VCI:0 / 38
25. Modulation:G.992.5 Annex A
26. Latency type:Interleaved
27. Software variant:AA
28. Boot loader:1.0.0

Best regards!

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4 REPLIES 4
Geekyjohn
Beginner
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Message 2 of 5

Re: Slow broadband following an exchange upgrade??

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Actually,  have managed to get hold of an online assist who told me they will reset.

Thank you

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Slow broadband following an exchange upgrade??

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Run btspeedtester and then diagnostic test and post results. 

 

If if nothing happens then post back

 



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john46
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Message 4 of 5

Re: Slow broadband following an exchange upgrade??

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there is nothing wrong with your noise margin looking at your hub stats you are on the default 6dB
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john46
Distinguished Sage
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Message 5 of 5

Re: Slow broadband following an exchange upgrade??

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make sure that you do the speedtest using a wired connection as wireless is not suitable
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