Slow broadband following an exchange upgrade??

[Geekyjohn]

I'm running at 1.5 megs throughput having had 7megs for many years.  In that time I was working on DSL Max+ .  On a few ocasions I had to reset the SNR when the internet had slowed and got stuck at about the same speed.

I think recently the Exchange was upgraded to 21cn as my testing seems to indicate this.

There is no apparent copper line fault so I was wondering if someone there could reset the SNR?

1. Product name:	BT Home Hub
2. Serial number:	+076272+NQ33535288
3. Firmware version:	Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 01/07/15
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 02:03:52
6. Data rate:	1010 / 17276
7. Maximum data rate:	1010 / 17300
8. Noise margin:	6.5 / 6.0
9. Line attenuation:	11.7 / 22.6
10. Signal attenuation:	11.3 / 20.7
11. Data sent/received:	23.2 MB / 110.6 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	No
14. 2.4 GHz Wireless network/SSID:	BTHub5-ZPSJ
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-ZPSJ
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	cc:33:bb:f8:ae:68
24. VPI/VCI:	0 / 38
25. Modulation:	G.992.5 Annex A
26. Latency type:	Interleaved
27. Software variant:	AA
28. Boot loader:	1.0.0

Best regards!

[Geekyjohn · Accepted solution]

Actually,  have managed to get hold of an online assist who told me they will reset.

Thank you

[imjolly]

Run btspeedtester and then diagnostic test and post results. 

If if nothing happens then post back

[john46]

there is nothing wrong with your noise margin looking at your hub stats you are on the default 6dB

[john46]

make sure that you do the speedtest using a wired connection as wireless is not suitable