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Message 1 of 4

Slow broadband for 8 days

I have an open fault registered with BT about the slow broadband speed I've had( best speed 0.24 kbps, usual speed about 1.2Mb) for the last 8 days.  After the usual checks as directed by the call centre i.e. try the test socket, unplug all extensions, try the quiet line test I was told to wait for an answer while other checks were made.

Checking my fault on the bt website, no further communication has been forthcoming from BT.

So I left my router plugged in as always while I was away working for 4 days, came back and checked the speed again last night.  Again 0.24 kbps according to the bt speed test.

In case it was down to not being used I started to download a large file and left it running overnight.  There was no improvement in speed though it's sticking resolutely to 0.24 kbps.

Can I get some help?

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Distinguished Sage
Message 2 of 4

Re: Slow broadband for 8 days

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Message 3 of 4

Re: Slow broadband for 8 days




Here are my results:


I don't have a BT Home Hub I have another router, Netgear router DGND3700v2



ADSL stats from Netgear router DGND3700v2

System Up Time 144:58:27
Port     Status     TxPkts     RxPkts     Collisions     Tx B/s     Rx B/s     Up Time
WAN     PPPoA     299527     405111     0     3740     24643     01:46:43
LAN1     1000M/Full     6843083     6695617     0     176703     40286     04:05:54
LAN2     Link down
LAN3     Link down
LAN4     Link down
WLAN b/g/n     --     --     --     --     --     --     --
WLAN a/n     --     --     --     --     --     --     --

ADSL Link     Downstream     Upstream
Link Rate     288 Kbps     811 Kbps
Line Attenuation     60.0 dB     33.7 dB
Noise Margin     22.8 dB     6.5 dB

Speedtest results:    

1. Best Effort Test: -provides background information.

    Download  Speed
    0.24 Mbps
0 Mbps    0.25 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 0.24 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps

2. Upstream Test: -provides background information.

    Upload Speed
    0.6 Mbps
0 Mbps    0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.6Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

Quiet line test:

No hssing or cracking on the line

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Distinguished Sage
Distinguished Sage
Message 4 of 4

Re: Slow broadband for 8 days

your connection time is just over an hour was that a manual reset or router dropping conenction?


at present you are in a banded profile due to all the resets and you need to maintan a stable connection 24/7 for 3/5 days and banding should release automatically   if you get 3+ days stable then repost your router stats and mods may help

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