I have an open fault registered with BT about the slow broadband speed I've had( best speed 0.24 kbps, usual speed about 1.2Mb) for the last 8 days. After the usual checks as directed by the call centre i.e. try the test socket, unplug all extensions, try the quiet line test I was told to wait for an answer while other checks were made.
Checking my fault on the bt website, no further communication has been forthcoming from BT.
So I left my router plugged in as always while I was away working for 4 days, came back and checked the speed again last night. Again 0.24 kbps according to the bt speed test.
In case it was down to not being used I started to download a large file and left it running overnight. There was no improvement in speed though it's sticking resolutely to 0.24 kbps.
Can I get some help?
Here are my results:
I don't have a BT Home Hub I have another router, Netgear router DGND3700v2
ADSL stats from Netgear router DGND3700v2
System Up Time 144:58:27
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 299527 405111 0 3740 24643 01:46:43
LAN1 1000M/Full 6843083 6695617 0 176703 40286 04:05:54
LAN2 Link down
LAN3 Link down
LAN4 Link down
WLAN b/g/n -- -- -- -- -- -- --
WLAN a/n -- -- -- -- -- -- --
ADSL Link Downstream Upstream
Link Rate 288 Kbps 811 Kbps
Line Attenuation 60.0 dB 33.7 dB
Noise Margin 22.8 dB 6.5 dB
1. Best Effort Test: -provides background information.
0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.6Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
Quiet line test:
No hssing or cracking on the line
your connection time is just over an hour was that a manual reset or router dropping conenction?
at present you are in a banded profile due to all the resets and you need to maintan a stable connection 24/7 for 3/5 days and banding should release automatically if you get 3+ days stable then repost your router stats and mods may help http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml