Slow broadband, profile showing stuck at 1MB?

[castlemaster]

Hi all,

For the past week I've been having very slow speeds (well, my max has been 3MB so guess that's slow anyway :P) on my broadband, currently it's down to 1Mb/s.

I'm plugged into the test socket of master socket, changed my dsl cable and tried 2 routers.

Done a speedtest and here are results

 Downstream Test: 

 -provides background information.

	Download  Speed
	0.87 Mbps

0 Mbps

1 Mbps Max Achievable Speed

 Download speedachieved during the test was - 0.87 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 1.01 Mbps

2. Upstream Test: 

 -provides background information.

	Upload Speed
	0.81 Mbps

0 Mbps

0.83 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.81Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

Here are my router stats

xDSL
Mode	ADSL_2plus
Traffic Type	ATM
Status	Up
Link Power State	L0
	Downstream	Upstream
Line Coding (Trellis)	On	Off
SNR Margin (dB)	6.0	5.6
Attenuation (dB)	61.5	36.3
Output Power (dBm)	18.1	12.0
Attainable Rate (Kbps)	2824	832
Rate (Kbps)	1148	630

[castlemaster]

Meant to add, how do I go about getting a profile reset? I ran through the troubleshooter but it doesn't do much once I tell it I'm not running BT hub hardware.

Thanks

[imjolly]

Your stats don't show internet connection time but from your connection speed have you been having problems with router dropping connection or manual resets trying to get improved speed or maybe both

your profile is based on your connection speed so to get a higher profile you need a faster speed. If you maintain a stable connection then DLM should improve your connection speed which in turn will increase your profile and give an increased download speed.  Could take 7/10 days stable maybe sooner

[castlemaster]

Is there no way someone can just reset the profile? It's down to syncing at 570k now since the line disconnected a few times in the storm. Seems ridiculous that because of that I have to wait 7-10 days for it to come back up.

[imjolly]

any reset will be pointless if you are still suffering disconnections as you would be back to where you are in no time

[martinbingle1]

Don't complain, if I could get this speed all the time I would be delighted!

[castlemaster]

It's now been synced at 284k for a week, how do I actually go about getting this reset, it's ridiculous now. 

[Keith_Beddoe]

---

@castlemaster wrote:

It's now been synced at 284k for a week, how do I actually go about getting this reset, it's ridiculous now. 

---

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

[imjolly]

can you repost router stats including dsl connection time

[castlemaster]

i there,

I've had a problem with my speed for about 3 weeks now, it's still only synching at 1.2MB whereas it normally syncs at ~2.5-3mb, how do I go about just getting my profile reset please. 

And yes, line was stable for about a week with no drops etc. etc.

Just want a profile reset please.

Thanks

xDSL
Mode	ADSL_2plus
Traffic Type	ATM
Status	Up
Link Power State	L0
	Downstream	Upstream
Line Coding (Trellis)	On	Off
SNR Margin (dB)	7.9	3.7
Attenuation (dB)	60.5	35.6
Output Power (dBm)	17.6	12.0
Attainable Rate (Kbps)	2492	540
Rate (Kbps)	1150	336
MSGc (# of bytes in overhead channel message)	57	34
B (# of bytes in Mux Data Frame)	6	10
M (# of Mux Data Frames in FEC Data Frame)	1	4
T (Mux Data Frames over sync bytes)	4	2
R (# of check bytes in FEC Data Frame)	6	10
S (ratio of FEC over PMD Data Frame length)	0.1877	4.0000
L (# of bits in PMD Data Frame)	554	108
D (interleaver depth)	160	2
Delay (msec)	8	2
INP (DMT symbol)	6.50	0.50
Super Frames	5410579	3177652
Super Frame Errors	347	134
RS Words	1363465652	3866642
RS Correctable Errors	88585666	11838
RS Uncorrectable Errors	28146	0
HEC Errors	1085	202
OCD Errors	65	0
LCD Errors	65	0
Total Cells	173645868	50704171
Data Cells	37881	63142
Bit Errors	48625	12551
Total ES	134	76
Total SES	1	1
Total UAS	25	25