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Message 1 of 39

Slow broadband speed for weeks and sometimes drops out

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I am having a slow broadband, getting very slow download and time-out.

 

Have a look at my BT Hub 2's line status.  This hub is connected to the main socket, no other sockets or extension as I have cut out the internal cable extension to the faceplate (to rule out any interference or any problem with internal cable).

 

It is still the same and it gets quite a lot of errors in the space of nearly 15 hours, is this not good?

 

Regards

 

Line stateConnected
Connection time0 days, 14:58:53
Downstream1,312 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)15.8 dB / 7.0 dB
Line attenuation (Down/Up)57.0 dB / 31.5 dB
Output power (Down/Up)17.3 dBm / 12.4 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)116739 / 0
CRC Errors (Down/Up)22 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)12
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38 REPLIES 38
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Distinguished Sage
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Message 2 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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the FEC errors are nbot a problem as that is interleaving doing it's job  your noise margin is very high at 15db suggesting either line noise os many resets or both.  you need to remain conencted 24/7 for 3+ days and then repost your stats with the 3 days connection time and mods will help reduce your noise margin back to 6db which will increase your connection speed

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone   if cordless then dull hum normal



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Message 3 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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Ok the line margin is always around 15db for years, I don't think I have ever seen it going much below 15. Let alone 6db.

 

I leave hub on 24/7 all the time but it did not make any difference over the days, weeks or months or even years.

 

My home is 3.6 km from the exchange (3 km straightline) but can BT reset it?

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Message 4 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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you cannot change the distance from the exchange but the normal noise margin is about 6db which gives the estimated speed.  you need to show a stable connection for 3+ days before mods will help by resetting your noise margin back to 6db.



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Message 5 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can then it needs reporting to BT faults on 151 with no mention of broadband in the call
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Message 6 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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I would do that but I'm profoundly deaf.  My mum's an elderly lady so she does not hear well.

 

Anyway, I will post back after 3 days but sometimes it reset the statistics after dropping out so I wouldn't hold my hope for it.

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Message 7 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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have you a friend or neighbour who could try the test for you ?
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Message 8 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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Unfortunately, we live in quite a remote location, at the end of lane. However, I will ask my sister to do it for me when she visit us the following weekend.
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Message 9 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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still repost your stats when you get 3+ days connection time and mods will help



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Message 10 of 39

Re: Slow broadband speed for weeks and sometimes drops out

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Still the same...

 

ADSL line status
Connection information
Line state    Connected
Connection time    3 days, 20:41:40
Downstream    1,312 Kbps
Upstream    448 Kbps

ADSL settings
VPI/VCI    0/38
Type    PPPoA
Modulation    ITU-T G.992.1
Latency type    Interleaved
Noise margin (Down/Up)    15.3 dB / 7.0 dB
Line attenuation (Down/Up)    57.0 dB / 31.5 dB
Output power (Down/Up)    17.3 dBm / 12.4 dBm
Loss of Framing (Local)    0
Loss of Signal (Local)    0
Loss of Power (Local)    0
FEC Errors (Down/Up)    118979 / 111
CRC Errors (Down/Up)    116 / N/A
HEC Errors (Down/Up)    N/A / 83
Error Seconds (Local)    69

 

I have to point it out that I do check the line status from time to time over the years and I do not recall seeing the noise margin much lower than 15db.

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