The broadband download speed I'm actually getting on my computer is only 125Kbs; I usually get close to the 8Mbs the line supports.
After much phoning I have managed to actually log the fault. The status shows a picture and indicates the problem is at the BT Retail Servers, and says "Once we know more we will contact you using your contact details above and once we have fixed your problem you will see an update on this page. Thanks for your patience."
This isn't much help since I don't know how much longer I will have to wait. Can anyone explain what's going on here, and how I can hurry the fix up? I'm actually paying for unlimited broadband and was promised the 8Mbs the line could support.
I'm not feeling very patient about this! Thanks.
Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
Thanks for the response. The line sounds quiet when I call 17070, option 2. I have connected to the master socket. ADSL stats look like this.
Thanks for your answer.
3-5 days does not seem at all reasonable. Surely there's a way to restore service more quickly? 125kbs is painful - even if I could just get to 1Mbs (before full 8Mbs is restored) I'd be a lot happier.
I am paying for a service I am not close to getting.
I am afraid there is no short cut the system is automatic and requires that time scale to see line stability if it reset any quicker then all that will happen is the profile would drop again almost instantly the only cure is a stable connection your speed will reset to its correct level in one move
OK. I'm guessing the IP profile got reduced due to a faulty phone socket. This was fixed on Tuesday morning by a BT engineer. I would have thought the line could be profiled more quickly in this circumstance.