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Beginner
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Message 1 of 5

Slow broadband speed

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Hello.

 

I have had BT broadband for a little over a month now.  For the first three weeks I enjoyed a consistent speed of 18mb.  Then I switched off the Hub when I went on holiday.  On return (6th June), I had a significantly reduced speed under 1mb and this has remained the same over the weekend and Monday.

 

Hub4, attached via filter to master socket

 

22:55:33, 08 Jun. ( 91.230000) DSL noise margin: 5.80 dB upstream, 31.00 dB downstream

22:55:32, 08 Jun. ( 90.530000) DSL line rate: 1090 Kbps upstream, 286 Kbps downstream

 

BT speed test: dl 0.24; ul 0.77; ping 35.13

 

Quiet test - ok

 

No other devices attached.

 

Is three days enough time, or should I wait a few more days?

 

Thank you.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Slow broadband speed

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your connection reset last night at 22.55 was that a manual reset or router dropping connection

 

you currently are in a banded profile either due to to many manual resets or router dropping conenction or a combination of both.  you now need a stable connection for 3/5 days for banding to release and your speed to stat to return to normal

 

if you can get 3+ days conenction time then repost the stats (if stable then the 2 line you posted will be the last you can find) and then we can see if mods can help

 

check quiet line test for any noise  dial 17070 option 2  should be quiet and best with corded phone  http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml

 

 



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Beginner
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Message 3 of 5

Re: Slow broadband speed

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Hi

 

Thank you for your reply.

 

The reset was manual.  I think I did that twice on the same day.

 

Will report back in 3/5 days.  Thanks for the advice.

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Beginner
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Message 4 of 5

Re: Slow broadband speed

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Hi

 

After 4 days stable connection, wallowing under 1mb, I can now report on two things that happened yesterday (13th June).  Line connection reset to 0 automatically, and speed shot up to 14.33mb.  Not quite the 18mb I started off with, but I was delighted to see 14.33mb.  I can live with that.

 

Here are the stats gathered today:

 

Connection time: 1 days, 05:44:56 : Downstream: 15.87 Mbps: Upstream: 1.08 Mbps

 

BT Speed test: dl 14.33; ul 0.90; ping 33.13

 

10:10:32, 13 Jun. (382565.670000) DSL noise margin: 6.00 dB upstream, 13.90 dB downstream

10:10:32, 13 Jun. (382564.980000) DSL line rate: 1106 Kbps upstream, 16253 Kbps downstream

 

Quiet line test - ok, silent

 

Do these stats look good to you?

 

Thank you.

 

 

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Distinguished Sage
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Message 5 of 5

Re: Slow broadband speed

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Huge improvement and if you maintain connection it will get better as your 13.9db noise margin drops to nearer normal 6db - just stay connected 24/7



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