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Aspiring Contributor
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Message 1 of 37

Slow broadband speed

Hi

 

Am looking for someone to help me, For months now ive been phoning BT for answers but have got no where. When I do a speed test on the BT website it says i should be getting between 8- 12 mpbs. This is my IP address 

 

Download speedachieved during the test was - 2.59 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 2.71 Mbps

 

Someone i work with lives half a mile away from me and is on the same exchange and is getting 10-12 mpbs. Can anyone help please?

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Distinguished Sage
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Message 2 of 37

Re: Slow broadband speed

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
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Message 3 of 37

Re: Slow broadband speed

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Aspiring Contributor
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Message 4 of 37

Re: Slow broadband speed

hi

 

Ive done a quiet line test and i hear a slight tick every second. The main socket in my house is the older master socket. here is the adsl stats and the current speed tester result.

 

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download  Speed
 2.61 Mbps
  
0 Mbps4 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 2.61 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 2.71 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.94 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.94Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

 

Connection Information
Line stateConnected
Connection time5 days, 18:16:30
Downstream3,071 Kbps
Upstream1,151 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeFast
Noise margin (Down/Up)14.7 dB / 6.5 dB
Line attenuation (Down/Up)34.4 dB / 15.0 dB
Output power (Down/Up)4.5 dBm / 1.7 dBm
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Distinguished Sage
Distinguished Sage
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Message 5 of 37

Re: Slow broadband speed

can you go back to stats page and 'show detail' and post the error stats please



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Aspiring Contributor
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Message 6 of 37

Re: Slow broadband speed

FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)18428 / 0
HEC Errors (Down/Up)28561 / 0
Error Seconds (Local/Remote)5357 / 0
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Distinguished Sage
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Message 7 of 37

Re: Slow broadband speed

Those errors are high and suggest noise problems they will also cause a slow down you're connection speed due to the resending of data packets 

 

this link may help you reduce the errors 

 

 

http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397

 

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Aspiring Contributor
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Message 8 of 37

Reset IP Profile

Hi

 

How do i go about getting my IP profile reset?

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Distinguished Sage
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Message 9 of 37

Re: Reset IP Profile

From the stats shown on your other post you are on ADSL2+ and your IP Profile is 88.2%of your connection speed and is set automatically when your connection speed resets therefore NO IP profile reset is needed
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Aspiring Contributor
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Message 10 of 37

Re: Reset IP Profile

How come BT's speedtest says i should be gettin 8-12mbps and am only getting 2.5mbps if am getting 88%?

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