Any update on the broadband situation in E14? Particularly Baltimore Wharf apartments?
Thanks john46. Your link suggests it is available at my area as exchange has been upgraded but no providers seem to be offering it?
I think the common frustration here isn't necessarily the absence of BT Infinity which, though it would be amazing and certainly seems to be, going by the huge promotional campaign (i've had flyers through my door, seen billboards and cinema adverts...) - so much as just a decent broadband speed!!
When i tell my friends who live out in the sticks that i'm ticking along at sometimes no better than dial-up speed, they cannot believe that this would be the case when i live literally next door to the Financial Centre of the planet!!
What would be nice, decent and just a half-reflection of BT's supposed "Straight Forward" values, would be some sort of update as to when we can expect something faster than the 0.1kB/sec or 0.2kB/sec - which continues to be the case now.
But each time i speak to BT, they tell me/us/everyone "it's not us, it's open-reach, and unfortunately there's no update".
Which really is NOT good enough. For a company that claims it's winning back customers, it's got absolutely appalling customer service. Does anyone know an alternative to standard broadband? Is Fixed-Wireless or Satellite available in Docklands at a half reasonable price?
You've referred me to your earlier posts about BT Infinity, but as i've explained, it's NOT about BT Infinity, so much as just getting something that could credibly be described as Broadband. I am currently ticking along at SUCH a slow rate. I have to wait 45 minutes to be able to watch 12 minutes of YouTube.
If i use the http://speedtest.net/ site, it (no joke) registers as 0.56Mbps down and 0.36Mbps upload speed.
When we're getting quoted 5.0Mbps on ordering... and one would expect it to dip to 2 or 3 in busy times i guess... it's simply not good enough to have that low rate, with no communication as to what the issue is and when we can expect it to be resolved. It's the not knowing that really annoys people and smacks of corporate arrogance on BT's part, as if to say "well, seriously what are you going to do? where else can you go?" - it's like the First Great Western of telecoms.
I called BT this week (thurs) and we did a check over the phone, they agreed it shouldn't ever be this slow, couldn't give any update on work going on in the area, committed to escalating it to 2nd-line support and a callback today at 11am. It's not nearly 1pm and no sign of the call. This on top of 6 weeks battling to get the line set-up in the first place, which was nothing short of a God-awful saga, climaxing in me threatening to take the story to the media - it was only then it was taken seriously and resolved. I actually don't know ONE person that's had a positive experience with BT and their internet. Why can they not get this right?
The reason many people complain about there broadband speed, is because they think the speed is slow and start complaining, because they don't know on things like distance from the exchange, and they should read the 'Up to' speeds things are marketed as. Just because BT is the biggest company doesn't mean its at fault all the time. A lot of things can be caused by Home users putting things in front of their router and then blaming BT for slow speed over WiFi when its their fault that they put something in front of the router.
If your willing to post your ADSL Stats from your Hub we may be able to help. To be honest you won't get out of contract with BT without a heafty penalty fee if you don't let them try and fix the problem.
Hi As suggested try the following and post back the results
Then someone here will offer you some help
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
Hey - thanks for your help on this, much appreciated.
Results using that method are as follows:
What should i do now? 😞
Line state - connected
Connection time 1 days, 15:58:25
Downstream 1.844 Mbps
Modulation - G.992.1 Annex A
Latency Type - Interleaved
Noise margin (Down/Up):9.9 dB / 20.0 dBLine attenuation (Down/Up):50.2 dB / 31.5 dBOutput power (Down/Up):17.0 dBm / 12.5 dBmFEC Events (Down/Up):1404762 / 175CRC Events (Down/Up):12007 / 127Loss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):0 / 0Loss of Power (Local/Remote):0 / 0HEC Events (Down/Up):36565 / 179Error Seconds (Local/Remote):55645 / 6611