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Jimpl2
Aspiring Contributor
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Message 1 of 2

Slow broadband

Hi all, I just wanted to ask if anyone has a problem with their broadband being slow not just during busy times but all the time, I bought a BT smart hub which doesn't make any difference, it even times out on both my main computere and my tablet, checked that there was any faults on the line but nothing, it's really gone down hill since I renewed my contract last July, still waiting for fibre,open reach are always down at the bottom of the road (200mtrs) if I cannot get it sorted soon I think I may have to go to another provider which I could do without of the hassle, any advice would be great. Many thanks

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1 REPLY 1
john46
Distinguished Sage
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Message 2 of 2

Re: Slow broadband

Hi Welcome to the community forums

 

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter

 

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

 

once you have posted the information asked for then the community members can help you more

 

Thank You

 

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