Hello - my broadband speed has collapsed over the last two days and I wonder if anyone here might be able to help.
I have spoken to the people in India and I have had a visit from an engineer, who verified that there were no problems with the hub, lines, socket etc and was certain that there were no faults with the line as far as the exchange - running fine at 17 Mbps. Basically he had no idea what might be causing the problem.
BT speedtester now gives 1.94 download and 0.73 upload. Download speeds have been around 1-2 consistently for about 48 hours.
The Quiet Line test came out fine.
I have BT Hub 2 and ADSL stats as follows:
|Noise margin (Down/Up)||6.1 dB / 15.1 dB|
|Line attenuation (Down/Up)||27.0 dB / 13.5 dB|
|Output power (Down/Up)||0.0 dBm / 12.6 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||6236 / 4294967237|
|CRC Errors (Down/Up)||27 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)||15|
I'd be very grateful if anyone is able to help at all with this problem.
Thanks in advance.
you have missed of conenction time and connection speed
need you to post btspeedtester results from diagnostic test
Sorry, and this from the Home Hub:
|Connection time||0 days, 1:28:13|
http://speedtest.btwholesale.com/ when completes then run diagnostic test and post results
1. Best Effort Test
Download speedachieved during the test was - 2.35 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.03 Mbps
2. Upstream Test
Upload speed achieved during the test was - 0.74Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
download speed is low was test done using ethernet or wifi?
are there any problems shown for your exchange http://usertools.plus.net/exchanges/mso.php
Definitely not a problem with my computer or with the hub, as the engineer checked with a different hub and his own computer.
PS thanks for replying so quickly!
is download speed like this all the time or is it ok at off peak times say about lunchtime?
It's never been a noticeable problem until the last 48 hours. It was very slow all yesterday morning + afternoon, and has been very slow all day today (8am to now).