Hi, I'm a first time poster so hello 🙂 I'll try to be as comprehensive as possible without going on too much and hope that I can get some help.
Background: Possiblt naively I signed up for Infinity 2 before the 52mps was available to all infinity 1 (over a year ago I believe). The ADSL checker at the time indicated speeds up to 60/65 from memory. We don't have problems with connection dropping and the speed is usualy fairly consistent at about 40 d/l and 17 u/l. I didn't really bother about it until now and contacted BT to ask if i could go back to infinity 1 as speed wasn't up to infinty 2 standard. I was told I'd need to wait until I was out of contract. Fair enough.
Recent: I looked at the speed on HH6 after viewing some of the threads on here and undertook a performance test. These are the screen shots of the reults:
This indicates a slow connection between the network and hub. When I said check home set up it asked whick socket we had and it's this one:
Because it was this type of socket I had to get in touch with BT. I did this via live chat and after much testing, checking etc I was advised there was a fault outside of my property and given a date by which it would resolved.
I had a text yesterday from BT advising said fault was fixed.
Today: Speed is still the same so I undertook a further perfromace test which was exactly as above. I then went on Openreach speed test and here are the results from that:
I was unable to do a further test as i don't know how to change to username 😞 It does seem to indicate there is still a fault.
This is the information from ADSL checker for my phone number and also from my HH6:
I'm so sorry that this is a long post and thank you for taing the time to read it (if you have). I'll be so grateful if anyone could please advise me what to do next.
Solved! Go to Solution.
your down noise margin is high as normal is about 6db.. if noise margin goes back to normal then your down conenction speed will move closer to your attainable speed
have you noticed the router dropping connection often or have you been resetting router to try and improve speed or maybe a combination of both?
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
Hi there, thanks for your response. We haven't noticed connections dropping and I've only restarted the router twice or 3 times over the past few days as advised by BT during the speed tests. The quiet line test isn't awful however there is some noise both with corded and cordless handsets.
if you can hear noise on quiet line test then report a phone fault (not Broadband) to 151 get phone fixed and broadband will improve
This is what I did last week and they have come back saying it's fixed and closed the fault. I have just replied to their text message saying quiet line is noisy and see what happens. Thanks again
Interestingly I've just logged onto MY BT and there is an open fault:
Description: Broadband-BB Connection
Fault Reported: 14-Nov-2017
however when I select view it returns this:
There are no open faults against this account
|Broadband||Slow Connection||VOL053-xxxxxxxxxxx||08 Nov 2017|
|Landline||Slow Connection||VOL051-xxxxxxxxxxx||08 Nov 2017|
often when reporting the fault to 151 you have to be insistent and persistent that you have noise on your line from test socket and need engineer visit
Yes thanks I will do that when I contact BT again - I have to summon the will to do so 🙂 The interesting thing is that the open fault is a differeent reference and I haven't reported a fault today. The faults I reported on 8 Novemeber are closed and this new one has just appeare on the MY BT dashboard. I'll see what and if anything happens. 🙂
ok if no progress then post back and we can see what can be done next