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Beginner
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Message 1 of 11

Slow connection

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Hi

 

I've been getting 30+mbps up to August but the speed has now dropped over the past few weeks, see the speed test below.

 

I connect via cable and had a previous issue at the start of the year with speeds dropping which was successfully fixed by resetting my profile (I think).

 

Could someone take a look?

 

Thanks 

 

Jon

 

13479021054565237112

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Distinguished Expert
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Message 2 of 11

Re: Slow connection

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wow thats slow
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Distinguished Sage
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Message 3 of 11

Re: Slow connection

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could you please post the full diagnostic BT Speedtest so we can see your IP Profile http://speedtester.bt.com/
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Distinguished Sage
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Message 4 of 11

Re: Slow connection

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I have noticed that site reporting low over the last few days maybe a server problem
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Beginner
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Message 5 of 11

Re: Slow connection

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John

 

I've done the quick BT test and that shows the same result. The more detailed one hangs on 'Now Testing your Upstream speed for:Test 1', with progress at 100%.

 

 

Jon

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Distinguished Sage
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Message 6 of 11

Re: Slow connection

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Could you just try the beta test and post that

 

Your speed is very low

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Beginner
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Message 7 of 11

Re: Slow connection

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I'm on a Mac and can't work out how to print the screen.

 

The results are - 

 

Download 6.39

Upload 0.66

Ping 38.75

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Distinguished Sage
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Message 8 of 11

Re: Slow connection

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Hi

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Beginner
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Message 9 of 11

Re: Slow connection

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Thanks, just logged an issue now.

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Beginner
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Message 10 of 11

Re: Slow connection

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An engineer visited yesterday, found the problem was with the cable outside the house and resolved the issue. Normal speed has now resumed.

 

Thanks

 

Jon

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